Ryan Dowd Email & Phone Number

Belmont, Ma, Us

Boston, Ma, Us

• Designed and implemented a Shared Services operation to support functions for Insurance, Annuities and Fixed Products• Managed team of 70 associates• Develop process flow and service level agreements while balancing compliance requirements • Define and present strategic plans to senior management bi-annually ensuring consistency with corporate objectives • Oversee all budget and resource needs, including establishing and maintaining a charge-back model for stakeholders • Identify the needs of new business areas and/or functionality joining the shared model; design, implement and monitor processes to meet the needs of the business area and ensure efficiency • Build and maintain productive relationships with all stakeholders; communicating regularly on all ongoing initiatives, including key metrics and risk indicators

Boston, Ma, Us

• Provided consulting services to business areas within Enterprise Operations. The variety of tasks ranged from providing efficiency recommendations to defining and overseeing large clean-up initiatives. • Conducted internal process auditing of specific functional areas through the examination of policies, procedures, and systems, as well as observation and consultation with key business area contacts• Identified and documented areas of opportunity based on gap analysis • Offered strategic recommendations to Operations Senior Management regarding business area process and workflow improvement• Facilitated vendor selection and coordinated system implementations with IT and Business Leaders.

Boston, Ma, Us

• Conducted business analysis and project management for high profile, complicated, and large dollar strategic projects, including John Hancock integration with Manulife• Composed business requirements by gathering and analyzing system issues from related business units.• Interpreted and approved business specifications and modifications; facilitated testing of any enhancements• Lead project task forces to track and analyze ongoing system issues from various business units to determine root causes and brainstorm effective solutions; coordinated involvement from appropriate groups to accomplish and implement resolution• Acted as liaison between IT and business areas to effectively coordinate and communicate business solutions as well as status updates• Created and presented extensive documentation to assist business areas with their training and implementation.

Springfield, Massachusetts, Us

• Project leader for development, testing and implementation of new investment products• Worked with other team leaders to identify and track market trends, analyze capacity planning models and communicate procedural changes; developed and implemented formal training programs and acted as continuing mentor to fellow associates• Primary consultant for resolving system related issues as pertaining to annuity and mutual fund transactions as well as complex client issues• Processed all transactions and trades for annuities, while adhering to strict quality standards• Accountable for compliance within SEC and NASD standards for all types of annuities