Responsible for managing monitoring and coordinating fraud management debit card transactions and be able to give the appropriate action required to resolve the customers query. Understand the importance and relevance of up to date and accurate customer information and proactively check this information with all customers.Having to make decisions as to whether to offer credit to a client.

Handle customer inquiries both telephonically and by email, manage and resolve customer queries as well as complaints. Arrange and set up direct debits for payments of congestion charges and update customer information as and when required.

Analyse production and machinery line.Ensure quality output of moulded components.Develop and design engineered plastic parts, insert moulded parts and assemblies. Interact with customers, suppliers, and internal resources.Establish the parameters for an optimal moulding environment.Ensure environment to make plastics is appropriate.Analyse quality control and correct flaws.

I worked as a checkout operator, self-scan host, Kiosk colleague, Customer service desk colleague and small team management role, my job entailed providing excellent customer service, this job involved a great deal of face to face interaction, I believe building a rapport with customers provides the best service. The role I enjoyed and thrived in most was being a Customer service desk colleague, this means I was the point of call for the entire store, whether it is answering phone calls or dealing with complaints. I worked closely with management with handling the cash, process of counting the money, reconciling the receipts and balancing the cash drawer creates an accountability of the day’s transactions in order to track the day's sales, from which I then created profits and losses record.