Ryan Dunning Email & Phone Number

Bend, Oregon, United States

United States

Central Oregon

Black Butte Ranch Resort - Golf Sales Manager July 2015 – November 2017Responsible for developing campaigns, targeting regional and local corporate/social golf groups Increased group golf sales 10% on mid-season arrival in 2015 and 44% in first full season 2016Strong cross-departmental leadership, business and financial acumen in leveraging sales goalsImproved group lodging sales by utilizing a combined strategic plan with the reservations manager Positively impacted food and beverage sales, utilizing gaps in function space and modifying menusEstablished innovative golf sales strategies and forecasts weekly, monthly, quarterly and annuallyRegularly evaluating industry trends and competitive set information to continue revenue growthWorked a multi-faceted sales plan by means of outside sales calls, telemarketing, e-mailing, trade shows, mailing, referrals, and social media to develop relationships with target groupsProcessed contracts with clients and tracked incoming deposits and executed final billingWorked with director of sales and marketing (DOSM) to develop annual group golf budgetOffered all-inclusive concierge services throughout Central Oregon to provide a completely custom lodging, golf and recreation package with negotiated pricing, and comprehensive itinerary.

Bend Oregon

Sales Activity:Effectively sold group events including, group golf, social, corporate events and tournamentsImplemented outbound sales activity plan to reach revenue targets to include telephone solicitation, specific promotional campaigns or initiatives, and appropriate promotional events. Developed strong relationships with meeting planners, corporate clients, and golf industry Professionals Created and maintained database for sales calls, direct mailings and follow up in CRM systemKept up-to-date information on group rates and packages with competitive setMaintained group files ensuring accuracy of contracts, payments, room list, and correspondence Executed special projects as assigned by the Director of Sales and MarketingGroup Coordination and Management:Developed, planned and organized group events, special events and managed communication between departments to help ensure coordination of activities Coordinated, monitored and maintained calendar of events to ensure proper service and mitigate event scheduling conflictsMaintained positive relationships and communicated clearly, tactfully, and persuasively with employees, customers and outside contactsAssembled rooming list and confirmed reservations on /off site activities (golf, transportation, dining, and recreation)Developed and produced group BEO’s, resumes, and other required detailed plans Scheduled, organized and lead weekly property BEO meetings via thorough, confident and accurate communication of all pertinent detailsFollowed up with group contacts and final details, including final billing and payment Monitored facility activities and made recommendations to improve customer service and operational efficiencies

Manage PGA Package groups 12+ / Standard peak season groups 20 - 100 + Responsible for all phone and email communication, setup of golf, caddies, food and beverage, billing instructions (Master / Individual accounts), lodging, ground transporation - logistics, amenities, shipping, onsite visits / tours, special event request and communication with all department managers.Assist current Groups Manager w/ special events and tournaments

Shutter Creek Correctional Facility

Emergency Response, Housing Officer, and Control - Operations Officer.Coordinate all movements within secure and non-secure areas.File and keep account of institutional paperwork.Search and Escort Officer / Dorm Officer / Alternate Drill Instructor for AIP (Alternative Incarceration Program)

Responsible for sensitive cryptographic and non cryptographic electronic equipmentExperience in handling confidential materialsMaintained monthly, quarterly, bi-annually, and annual maintenance recordsConstructed multiple frequency antennas providing communications with distant stationsProper cryptographic and frequency managementWatch supervisor for ship to ship, and ship to shore communicationsDelegated assignments and provided constructive evaluations to junior staffPlanned and Coordinated operational goals and mission assessment with senior staff

Bachelor Of Science (B.Sc.), Business Administration

Associates Of General Studies, General Studies

Certified, Radio Communications, Graduate

Certifiied, Naval Ship Inspection

Certified, Military Communications Planning And Strategy

Certified, Enhanced Nuclear Biological Chemical Reconnaissance Team Leader / Communications

Certified, Certified Correctional Officer