Ryan Smith, Mba Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

• Support a team of consultants who provide services to various Bullhorn tools• Monitor utilization of each consultant so we can meet team and individual goals• Provide expertise on internal process design of new Services Product Overlay Team (SPOT)• Balance Team Lead responsibilities with my own consulting responsibilities

Boston, Ma, Us

• Provide expertise on various Bullhorn tools to clients across the globe• Provide internal training sessions to various organizations• Tools worked with: Bullhorn Automation (Herefish), On-boarding Talent Edition (Able), Bullhorn Administrator

Troy, Michigan, Us

Responsible for leading a team of analysts to ensure the end-user experience as it relates to our front office system, Bullhorn, and a variety of third-party tools designed to automate and streamline the user’s day-to-day activities. Manages small to medium size projects with moderate to high complexity while ensuring IT policies are followed. Leads staff to improve their technical skill sets and become proficient with newer technology, tools, and project management methodology.Responsibilities:* Provides leadership to direct report staff members. Lead, train and support a team of analysts ensuring work is prioritized and delivered efficiently and effectively.* Communicates and explains solutions and concepts and their impact on business decisions.* Liaise with front-line business users and leaders to document requirements for process review and enhancement requests. Identify potential efficiencies focused on their team, service, or process* Coordinate and partner with external vendors to optimize usage, education and engagement of 3rd party platforms including data evaluation, usage reports, training, and supportTools include:* Herefish* Sense* Calendly* Mya

Troy, Michigan, Us

Digital Talent Platform (DTP) Configuration Analyst • Configuration of the system• Creation of work instructions and training documents for all users• Process testing, troubleshooting, and approval• Implementation of a brand new Talent Platform utilized by all of KellyRPA Experience• Worked on Business Process documentation for the Automation Enablement Center• Worked on RPA projects as a RPA support resource• Provide insight and solutions to team discussions around RPA capabilities• Completed UIPath training

Troy, Michigan, Us

• Designer and Subject Matter Expert of the Centralized Screening Process• Extensive analysis of process, large data sets, and customer information to enable continuous improvement• Implementation of new business, tasks, and technologies for team operations• Mentor to multiple levels of employees• Ensure that background and drug screening processes are completed in compliance with The Fair Credit Reporting Act (FCRA), Kelly processes and customer contractual obligations.• Provide excellent customer service and business partnership.• Lead employees to work effectively with people of all levels internally and externally.• Research business and customer issues to obtain the most positive financial impact to the company.• Use continuous process improvement techniques to identify and implement process changes • Provide proper training and development for employees.• Execute reporting requirements of leadership.• Meet or exceed department objectives supporting company strategic objectives.RPA Experience• Was selected as an original proof of concept team member for Kelly and RPA solutions• Worked with the RPA developers to deployed RPA solutions to automate processes for Centralized Background Screening Team• Implemented solutions allowed for significant cost savings• Responsible for developing/documenting complex processes for automation developers and team• Provided solutions to bridge the gap between the process and RPA solutions• Subject matter expert on automation for Kelly

Troy, Michigan, Us

• Provided leadership during national expansion• 147% growth from 2013 – 2015 (51,546 units to 127,446 units)• Responsible for the overall success of the Centralized Screening team• Management of a team of 80+ employees• Development of team member and team culture to meet defined goals• Create and maintain individual performance metrics for employee management.• Provided subject matter support Senior Leadership• Development and documentation of processes that enabled continuous improvement• Assist in the development of new programs for Kelly Services using expertise in centralization and mass production of tasks

Troy, Michigan, Us

• Timely and accurately conduct background screens utilizing various third-party vendor technologies• Utilize expertise in employment law standards to make hiring decisions• Training of all new employees joining the Centralized Screening Organization

Troy, Michigan, Us

• Top performer in the Order Processing Group (OPG)• Avenue between branches and customers utilizing Vendor Management System (VMS)• Expert in multiple VMS technologies such as Fieldglass and IQN• Customer Service and Administrative Tasks

• Oversaw thirty different departments• Responsible for the building/training/hiring/firing of my own team of twenty to thirty people• Extensive customer service training and implementation

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor, Business Administration Marketing And Management