Ryan Eckstrom-Browne Email & Phone Number

Pleasanton. CA

• Designed and Implemented a platinum level support process that serviced over 2,000 internal and external users
• Trained end-users on proactive best practices to enhance and increase their knowledge of Salesforce
• Held leadership role in providing daily program status to Senior Management
• Worked with management across business units and internal stakeholders to ensure that the configuration supports both the enterprise and individual business unit requirements
• Designed and implemented Sarbanes-Oxley (SOX) compliant procedures for user application access, database access and release management
• Built and maintained user roles/profiles and security/permission/access settings

San Francisco Bay Area

• Wrote and executed scripts in SQL for Oracle production environment
• Created and managed batch jobs in Unix and Oracle
• Managed code releases from CVS to deployment in Unix Production environments
• Assisted over 900 users with tier 2 issues associated with the Database system and supporting programs that access the database
• Utilized BMC Remedy IT Service Management software
• Performed remote troubleshooting into users’ machines using NetOp Remote Control

San Jose, CA

Embalming, restoration, cosmetizing, and dressing/casketingAssisting with house calls, performing institutional transfersWorking services and visitations, including extended contact with familiesActing as resident Audio/Visual technicianActing as Technical support for various computer issuesConducting arrangement conferences, including knowledge of all.

San Francisco Bay Area

Embalming, cosmetizing, and dressing/casketingCouriering documents to state agencies, professional institutions and ConsulatesAssisting with house calls, performing institutional transfersLead when working services and visitations, including extended contact with families.Being on-call after hours to answer questions and to take First CallsActing as.

Embalming, cosmetizing, and dressing/casketingCouriering documents to state agencies, professional institutions and ConsulatesAssisting with house calls, performing institutional transfersWorking services and visitations, including extended contact with familiesBeing on-call after hours to answer questions and to take First CallsActing as resident.

San Francisco Bay Area

Embalming, cosmetizing, and dressing/casketingCouriering documents to state agencies, professional institutions and ConsulatesAssisting with house calls, performing institutional transfersWorking services and visitations, including extended contact with familiesBeing on-call after hours to answer questions and to take First CallsActing as resident.

As, Mortuary Science

Activities and Societies: Sigma Phi Sigma

General Education