Sr. Associate Systems Analyst
Current• Designed and Implemented a platinum level support process that serviced over 2,000 internal and external users• Trained end-users on proactive best practices to enhance and increase their knowledge of Salesforce• Held leadership role in providing daily program status to Senior Management• Worked with management across business units and internal stakeholders to ensure that the configuration supports both the enterprise and individual business unit requirements• Designed and implemented Sarbanes-Oxley (SOX) compliant procedures for user application access, database access and release management• Built and maintained user roles/profiles and security/permission/access settings • Created and managed custom objects, fields, formulas, validation rules, custom workflow, and approval processes• Established and implement best practices for system maintenance and environmental management• Deployed data to sandbox and production environments using Apex Dataloader• Designed and implemented a release management, approval and audit processes• Created helpdesk trends and metrics reports for Senior management• Provided day-to-day end-user support including system configuration, complex formulas and system maintenance• Supported future enhancements using the Agile methodology for software development• Designed and implemented sharing rules and security strategy for 3rd party Partner Community users
