• Analyzed clients' legacy systems, tailored services, managed payment processing platform integration, and improved process efficiency.• Coordinated data analysis pre- and post-implementation, ensuring correct data elements and effective reconciliation for operational efficiency.• Ensured treasury audit compliance with security and regulatory requirements for all clients.• Led strategic initiatives in the payments industry, developing card payment solutions for airlines and the gambling sector.• Liaised with clients and development teams to articulate API architecture changes and ensure client satisfaction.Key Achievements:• Focused on the top JPM clients, including Fortune 500 companies, by assembling a high-performing core team of 80 professionals across 6 divisions (legal, development, project managers, account managers, sales, and digital architecture).• Led a strategic expansion effort over 6-7 years, scaling the client base from 50 to 300 and managing portfolios exceeding $500 million, while ensuring comprehensive coverage and excellence in service delivery.

• Led teams of 45 technical analysts and 3 managers in implementing metrics-based management systems and certifying ISO 20022, ISO 8583, UTF, EMV, ACH, Bill Payment, and E-Wallet integrations. • Maintained all test environments and client-facing testing simulators, facilitating customer success with high-quality results. • Managed vendor relationships, contract requirements, budget planning, and project delivery based on business analysis. • Led Agile initiatives for continual improvement, identifying opportunities, developing strategies, and acting as a Scrum Master. • Provided technical coaching to junior executives on strategic projects, increasing efficiency by 30% through improved communication, business processes, issue resolution, and training.Key Achievements: • Established new teams for production validation go-live and quality control, resulting in a 60% reduction in initial production go-live failure rate. • Implemented self-certifying and testing interface for clients and pioneered India support channels/teams to enhance global support. • Developed and managed SOPs, process flows, internal controls, and business models to meet treasury, card brand, and organizational standards, ensuring operational excellence and smooth go-to-market plans.

• Directed over 30 tech leads and six managers across global payment operations, supporting computer information and ERP systems. • Hired, trained, and empowered a skilled IT team specializing in big data, business intelligence, and SaaS products. • Maintained high operational standards by developing an operating model, IT change management, resource allocation, disaster recovery, and SOPs to meet SLAs. • Managed business operations and technical development programs, ensuring scalable and responsive web applications and data infrastructure. • Diagnosed and resolved internal and client-facing enterprise data and network issues, prioritizing sensitive matters and implementing mitigation strategies. • Enhanced team performance through resource planning, budgeting, efficiency improvements, communication strategies, incentive programs, financial planning, workload management, and quarterly business reviews.Key Achievements: • Developed a centralized issues database facilitating cross-functional research and problem resolution. • Revamped monitoring dashboard for expedited analysis and real-time alert notification.