Sales And Marketing Specialist
CurrentSales RepresentativeThe Sales Representative generates new business for the agency by identifying clients’ needs and offering effective solutions.Key Responsibilities: • Lead Generation: Identify and reach out to potential clients. • Sales Calls: Conduct discovery calls to understand and address clients’ needs. • Solution Selling: Present tailored digital marketing solutions and highlight ROI. • Relationship Building: Build rapport and nurture client relationships. • Pipeline Management: Update CRM with lead interactions and forecast sales. • Negotiation and Closing: Handle objections, discuss budgets, and finalize deals.Skills:Strong communication and persuasive abilities, digital marketing knowledge, CRM proficiencyCustomer Success SpecialistThe Customer Success Specialist ensures clients achieve their goals with the agency’s services, guiding them post-sale through onboarding and campaign execution.Key Responsibilities: • Onboarding: Guide clients through agency processes and offerings. • Account Management: Regularly update clients on campaign progress. • Client Education: Help clients understand digital marketing best practices. • Issue Resolution: Proactively address any client issues. • Renewals and Upsells: Identify upsell opportunities aligned with client goals. • Performance Reporting: Provide reports on campaign results and actionable insights.Skills:Strong interpersonal and problem-solving abilities, digital marketing metrics knowledge, project management tool familiarity (e.g., Asana, Trello), and a client-focused mindset for retention.Both roles are essential to agency growth, leveraging digital marketing expertise and strong client relations to maintain long-term success in a remote environment.
