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Ryan Emerson Email & Phone Number

Customer Experience Design | Inflight Service Design & Delivery | Service Culture | Guest Experience & Hospitality at Virgin Australia
Location: Australia, Australia, Australia 6 work roles
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Current company
Virgin Australia
Role
Customer Experience Design | Inflight Service Design & Delivery | Service Culture | Guest Experience & Hospitality
Location
Australia, Australia, Australia
Company size
5302 employees

Who is Ryan Emerson? Overview

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Quick answer

Ryan Emerson is listed as Customer Experience Design | Inflight Service Design & Delivery | Service Culture | Guest Experience & Hospitality at Virgin Australia, a company with 5302 employees, based in Australia, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Ryan Emerson.

Ryan Emerson previously worked as Lead, Customer Experience Design, Service & Hospitality - Onboard & Lounges at Virgin Australia and Advisor, Inflight Service Experience Development at Virgin Australia.

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Virgin Australia

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Profile bio

About Ryan Emerson

With over 19 years of experience in airline customer experience across operational delivery and design, I specialise in transforming service and product strategies into brand-defining guest experiences. By leveraging design thinking principles, I craft innovative solutions that bridge the gap between frontline teams, products, and customers to create standout moments.Areas of expertise:✅ Deep operational knowledge and experience in aircraft cabins and cabin crew service design and delivery (A330, B777, B737, E190). ✅ Proven success in designing and delivering exceptional end-to-end experiences onboard and in premium lounges, fuelled by my passion for branded customer experience and premium service. ✅ A passionate leader who excels at influencing, mentoring, coaching, and driving customer-centric teams toward success. ✅ A meticulous eye for detail and a hands-on approach to service and experience development that captures the essence of a brand. 📧 ryanemerson85@gmail.com

Listed skills include Customer Experience, Interior Design, Stressful Situations, Aviation, and 46 others.

Current workplace

Ryan Emerson's current company

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Virgin Australia
Virgin Australia
Customer Experience Design | Inflight Service Design & Delivery | Service Culture | Guest Experience & Hospitality
brisbane, queensland, australia
Website
virginaustralia.com
Employees
5302
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6 roles

Ryan Emerson work experience

A career timeline built from the work history available for this profile.

Lead, Customer Experience Design, Service & Hospitality - Onboard & Lounges

Current
Virgin Australia

Brisbane, Queensland, Australia

  • As a leader in guest experience and hospitality, I drive the design, development, and execution of guest experience and service initiatives across the end-to-end experience for 400+ daily flights, delivering a.
  • ️ Develop, implement, and maintain a guest experience service and hospitality vision aligned with value propositions and cabin classes.
  • ️ Apply design thinking to translate customer insights into inflight, lounge, and airport service and product concepts.
  • ️ Establish service design and delivery standards to continually enhance onboard and lounge service quality, while developing a service culture across the organisation to elevate NPS and guest satisfaction.
  • ️ Co-design products (F&B menus, amenity kits, linens, tableware) and lounge and onboard environments that reflect brand identity.
  • ️ Shape cabin interiors, prioritising guest experience and cabin service requirements (galley configurations, equipment, lighting).
Jul 2020 - Present

Advisor, Inflight Service Experience Development

Virgin Australia

Brisbane, Queensland, Australia

  • ️ Responsible for the design, development and delivery of cabin crew onboard service on all aircraft (A330, B777, B737, E190, ATR-72), ensuring procedures aligned with safety and operational requirements, were guest.
  • ️ Utilised cabin crew and guest feedback, and conducted audits on crew performance on flights to ensure service standards were consistently delivered and identify areas of improvement.
  • ️Communicated all service initiatives and updates to cabin crew and stakeholders.
  • ️Assisted to define galley layout and loading plans and supported inflight trials to test new service initiatives.
  • ️Provided direction for training programs for the correct training delivery of service programs.
  • ️Developed and updated service and operational manuals and briefs.
Mar 2019 - Jul 2020

Cabin Manager (Short Haul And Long Haul)

Virgin Australia

Brisbane, Australia

  • ️ Responsible for leading onboard teams of up to 16 crew on narrow and wide body aircraft to instill a high performance culture of exceptional customer service and operational excellence.
  • ️ Accountable for the safe delivery of the inflight customer experience by cabin crew in line with company policies and industrial rules.
  • ️Led safety management and implemented emergency procedures and communications when required.
  • ️Prepared and delivered daily team operational and service briefings to influence and motivate teams by communicating company values and business strategies, ensuring the brand is always championed.
  • ️Coached and developed cabin crew and built capability for service excellence and promotional opportunities.
  • ️Identified and drove opportunities to improve through cabin crew inflight performance appraisal, and product and service initiatives and improvements, to deliver best in class product and service.
Oct 2009 - Mar 2019

Marketing And Public Relations Coordinator

Southern Cross Austereo

Queensland, Australia

  • ️Brand signage positioning at events in line with brand guidelines.
  • ️On-air script development.
  • ️On-air talent development.
  • ️On-air production ideation.
  • ️Marketing & promotions concepts and execution.
  • ️Event planning and execution.
Jan 2000 - Nov 2005
Team & coworkers

Colleagues at Virgin Australia

Other employees you can reach at virginaustralia.com. View company contacts for 5302 employees →

NS Nigel Sorensen Nigel Sorensen Colleague at Virgin AustraliaGreater Brisbane Area, Australia View → CO Courtney Ostler Courtney Ostler Colleague at Virgin AustraliaHoppers Crossing, Victoria, Australia, Australia View → KL Kate Lucas Kate Lucas Colleague at Virgin AustraliaMelbourne, Victoria, Australia, Australia View → RJ Rahul Jillings Rahul Jillings Colleague at Virgin AustraliaBrisbane, Queensland, Australia, Australia View → ND Natalie Doyle Natalie Doyle Colleague at Virgin AustraliaBrisbane, Queensland, Australia, Australia View → AF Auega Faaiuaso Auega Faaiuaso Colleague at Virgin AustraliaAuckland, Auckland, New Zealand, New Zealand View → AB Amber Brennan Amber Brennan Colleague at Virgin AustraliaGreater Brisbane Area, Australia View → JL Julie Little Julie Little Colleague at Virgin AustraliaGreater Brisbane Area, Australia View → LS Laura Sienra Laura Sienra Colleague at Virgin AustraliaGold Coast, Queensland, Australia, Australia View → RO Rob O'Bryan Rob O'Bryan Colleague at Virgin AustraliaAustralia, Australia View →
FAQ

Frequently asked questions about Ryan Emerson

Quick answers generated from the profile data available on this page.

What company does Ryan Emerson work for?

Ryan Emerson works for Virgin Australia.

What is Ryan Emerson's role at Virgin Australia?

Ryan Emerson is listed as Customer Experience Design | Inflight Service Design & Delivery | Service Culture | Guest Experience & Hospitality at Virgin Australia.

Where is Ryan Emerson based?

Ryan Emerson is based in Australia, Australia, Australia while working with Virgin Australia.

What companies has Ryan Emerson worked for?

Ryan Emerson has worked for Virgin Australia and Southern Cross Austereo.

Who are Ryan Emerson's colleagues at Virgin Australia?

Ryan Emerson's colleagues at Virgin Australia include Nigel Sorensen, Courtney Ostler, Kate Lucas, Rahul Jillings, and Natalie Doyle.

How can I contact Ryan Emerson?

You can use AeroLeads to view verified contact signals for Ryan Emerson at Virgin Australia, including work email, phone, and LinkedIn data when available.

What skills is Ryan Emerson known for?

Ryan Emerson is listed with skills including Customer Experience, Interior Design, Stressful Situations, Aviation, Crisis Communications, Commercial Aviation, Product Knowledge, and People Management.

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