Ryan Emerson Email & Phone Number

Directed project planning and executing while maintaining detailed project documentation, including timelines, milestones and resource allocation, providing clarity and accountability for all teams Lead engineers through the end-to-end implementation of multiple enterprise customer projects simultaneously Collaborated with customers to streamline the onboarding process of their log sources onto the Devo SaaS Platform Implemented and configured Python-based cloud data collectors, efficiently interfacing with third-party APIs to ingest data from various different customer sources

Assisted in the development and maintenance of project plans, including scope, budget, and resource allocation Actively participated in project meetings, facilitating discussions, documenting action items, and tracking progress against goals Utilized project management software tools to track tasks, monitor timelines, and generate progress reports. Supported senior project managers

Raleigh, North Carolina

District Loss Prevention and Safety captain I review all incoming pet and associate safety incidents from the Raleigh Market, and investigate where we had a missed opportunity, and provide strategies on how to prevent for the future. Responsible for leading associates by coaching, developing, and inspiring the team.Ensuring the safety of all live pets in our care, delivering on all policies and standards, all while upholding company culture.Maintained store records according to company’s retention policiesProvided technical support to team and also minor tech advice across districtFacilitated operational tasks including major repairs and performed minor store repairsCoordinated, set-up, and planned local store marketing events and corporate wide eventsBuilt relationships with shelters and made a significant impact in the community by driving adoption events and helping homeless pets find forever homes.Lead a team to be top ranked in customer service in companyDirectly managed a team of 25-35 associates and 4-6 leaders

Raleigh, North Carolina

Supported the Store Leader in leading and inspiring associatesDirected merchandising and inventory standards within the storeManaged the performance review and hiring processes and ensured all associates were trained and developedScheduled the entire store based on weekly business needs.Directly managed a team of 20-30 associates and 4-5 leaders

Ensure that the overall appearance of the store, including grid racks, displays and end caps is visually compelling and set to company specifications. Work closely with the entire management team to properly train and develop store associates. Meet with vendors to discuss products sold at PetSmart and develop a plan to properly display and educate staff. Current direct reports include: Pet Products Manager, Pet Product Associates and Cashiers.

Responsible for the display and availability of all pet products in the Wake Forest, NC location; working with cross-functional teams to drive company objectives, coordinate merchandising activities, increase store sales and provide an exceptional Customer experience. Managed team of five people, including, Pet Products Associates and Cashiers.

Wake Forest, Nc

Unloading trucks, stocking shelves in a limited time frame, operating a forklift

Crew leader in the kitchen, training all new employees, responsible for all duties during my shift.