Ryan Ervin Email & Phone Number

Washington, District Of Columbia, United States

Ensuring high levels of customer satisfaction by being knowledgeable on all products offered• Conducting thorough analysis for each customer to ensure successful product placement• Delivering sales, customer experience, merchandising, visual, and operational expectations• Coaching, and motivating your team to drive sales that deliver exceptional customer service• Act as a partner between customers, sales associates and store leadership• Ability to learn and share knowledge of products and trends to fit customer’s needs• Maintains an awareness of all product knowledge, and current or upcoming product• Contributes to a positive and inclusive work environment• Following all company protocols, values and mission statement

Engaging with youth day to dayproviding resources to ensure growth and stability.Providing security to facilities & youth on siteMaintaining office & paperworkAdhering to DHA & safety protocolsRecording entry & exit to facilityFront concierge for all incoming packages and mailGenerating reportsEntering data into ETO software

Comply with all company safety rules and workplace conduct requirements.Supervise the daily operations of the Customer Service department and provide support to customer service agents.Create progress reports and plans for employees while establishing rapport with customers and clients.Maintain broad knowledge of all company products, services, and capabilities.Document, train, and maintain company policies and procedures within Customer Relationship Management (CRM) system.Maintain customer records by updating account information in ERP system.Create fair scheduling according to company policies and maintain timesheets for timely payroll processing.