Ryan Evans Email & Phone Number

Omaha, Nebraska, United States

Omaha, NE

Provide assistance on procedure, process, and policy optimization for all departments and business units of a hosted software developer working in an Agile methodology. Measure performance against defined KPI, customer experience, industry best practice, and current business goals to recommend optimizations for continual improvement. Review, improve, and.

Greater Omaha Area

Create, document, socialize, implement, and manage the Problem Management processIdentify and investigate recurring problems in an Agile delivery environmentManage consultant engagement for process input and alignment with industry best practiceDevelop training for all Problem Management process rolesRegular exposure to and recommendation to multiple.

Greater Omaha Area

Direct management of 2-4 specialist employeesOwn and manage multiple company-wide processes, including Service Level Management, Service Improvement Plans, RFP response, and preparation and delivery of regular SLA and KPI performance to client executivesDevelop and implement plan to move team to an Agile delivery methodologyAssist in development of Problem.

Greater Omaha Area

Create, develop, and manage the CSG Service Level Management process and associated projectsCreate and deliver monthly client governance reporting (SLA, KPI, and continual service improvement) to client executivesDeveloped, implemented, managed, and operated company Service Improvement processRegular exposure to and recommendation to multiple levels of.

Greater Omaha Area

Management of major incidents, including driving to resolution across multiple teams and levels of managementCreation, review, and publication of post-mortem documentation, including root cause determination and preventative tasksDeveloped, documented, and executed multiple procedures, including re- creation of the CSG Service Improvement Plan.

Associate'S Degree, Database Administration

History