Ryan Ferguson Email and Phone Number
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Ryan Ferguson personal email
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Accomplished business professional with over ten years’ experience in technical sales, product management, analytics, artificial intelligence and cloud software development. Oversee presales & product lifecycle, including the creations of concepts, market research, development, and go-to-market activities. Guided global coordination of technical teams located in the United States, Israel, India, and Bolivia. A solutions-oriented leader and dedicated business partner.
Talkdesk
View- Website:
- talkdesk.com
- Employees:
- 501
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Senior Manager, Solutions EngineeringTalkdesk Nov 2019 - PresentSan Francisco, Ca, UsTalkdesk offers a leading customer experience platform designed to seamlessly connect customers using a modern Contact Center as a Service platform. As a Solutions Engineering Manager, I provide the technical expertise needed to support the sales cycle. In this role, I manage a team of Solutions Engineers to design technical solutions, showcase product capabilities, and help businesses leverage cloud technology and AI to modernize customer communications and gain operational efficiency.• Oversee all North American Enterprise and Channel SE activity• Supervise $60 Million in new ACV• Secured over 50 new enterprise logos in greenfield sales territories• Created and rolled out sales methodology to differentiate product demos and increase sales• Manage team of 8 Solution Engineers to be top performers and support high visibility engagements resulting in yearly Presidents Circle award and overall top SE
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Senior Product Manager, ReportingVirtustream Feb 2019 - Nov 2019Mclean, Virginia, UsWe provide enterprise and government customers a managed infrastructure designed to run the most complex, mission-critical applications. At Virtustream, I oversee the company’s reporting, monitoring, and integration product portfolios. In this role, I worked with support and operations teams to create new features and successfully bring them to market. • Principal Product Manager over monitoring and logging product line for Enterprise Cloud, and xStreamCare Multicloud services• Built Monitoring as a Service (MaaS) to manage partner cloud infrastructure and helped to secure $3 million in annual contracts• Led project to reduce internal licensing costs by $450k annually• Instrumental Product Lead in developing new integration services generating $454k in revenue• Changed organization due to cash flow shortage and change in business direction -
Product Management Director, Platform And ReportingNice Incontact May 2018 - Feb 2019Hoboken, New Jersey, UsNICE-inContact provides businesses with a market-leading customer experience platform that helps companies improve the customer relationship. As lead Product Manager, I was responsible for setting the vision for analytics and orchestration products. In this role, I led the business transformation efforts to modernize the portfolio suite, created new features, and represented the business at trade shows.• Led the product line for routing, workflow, and infrastructure products for cloud software company generating $350 million annually• Conducted research with customers and internal teams to create new features • Directed 30+ developers to ensure features aligned with use cases and supported company growth of 30% per year• Collaborated in Scrum activities and architectural designs with global engineering teams • Spearheaded go-to-market activities, company-wide training, and support for new software -
Senior Product Manager, ReportingNice Incontact Jan 2016 - May 2018Hoboken, New Jersey, Us• Developed strategies for offering 2,000+ customers with real time and historical cloud-based reporting solutions to manage 3.4 million daily contacts • Piloted UX/UI efforts to develop new reporting products• Represented the business at user conferences and webinars
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Headquarters Supervisor, Reporting And AnalyticsVerizon Wireless Dec 2002 - Jan 2016Basking Ridge, Nj, UsVersion Wireless uses industry-leading networks and technology to connect people, companies, and communities. As the Analytics Manager, I was responsible for providing business intelligence to the executive team. In this role, I led a team of analysts to support executive requests, monitor business performance, identify trends, and validate project results. • Conducted analysis of structured and unstructured data using Teradata, SQL Server, Microsoft Minitab, SPSS Modeler, Cognos Developer, Clickfox, and Clarabridge• Managed business improvement process using Lean Six Sigma techniques• Created performance model for 30k customer service employees and monitored results• Managed day-to-day operations for a team of analysts
Ryan Ferguson Skills
Ryan Ferguson Education Details
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University Of UtahInformation Systems
Frequently Asked Questions about Ryan Ferguson
What company does Ryan Ferguson work for?
Ryan Ferguson works for Talkdesk
What is Ryan Ferguson's role at the current company?
Ryan Ferguson's current role is Technology Leader | Problem Solver | Customer Advocate | Outdoor Enthusiast.
What is Ryan Ferguson's email address?
Ryan Ferguson's email address is ry****@****act.com
What is Ryan Ferguson's direct phone number?
Ryan Ferguson's direct phone number is +180132*****
What schools did Ryan Ferguson attend?
Ryan Ferguson attended University Of Utah.
What are some of Ryan Ferguson's interests?
Ryan Ferguson has interest in Social Services.
What skills is Ryan Ferguson known for?
Ryan Ferguson has skills like Project Management, Leadership, Data Analysis, Wireless, Telecommunications, Sql, Analysis, Team Leadership, Business Analysis, Process Improvement, Data Mining, Access.
Who are Ryan Ferguson's colleagues?
Ryan Ferguson's colleagues are Emma Rigl, Maggie Hao, Polina Miteiko, Oliver Murch, Yunjing Ma, André Ferreira, Steve Xu.
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