International law firm coaching expert and principal trainer responsible for the engineering and overseeing all Revenue Management-related learning initiatives. Architect of Holland & Knight’s first finance-focused career and talent development program designed to elevate skill and ability. Creator and “brand builder” of interdepartmental cross-training suite dedicated to increasing functional area awareness and opening professional educational investment opportunities. Change management champion committed to campaign strategies that are employee-centric and mission-focused.• Created and executed various modalities (e.g. formal classroom training, virtual classroom training, blended-learning, CBT, informal approaches, self-study) to cultivate a tailored training experience resulting in increased production, efficiency, audience receptiveness, and team member trust.• Pioneered and launched the C.O.R.E. (Communication, Ownership, Relationship, Execution) Training System providing a foundation of knowledge designed to heighten role understanding and professional contribution.• Conducted in-depth analysis into firm data to uncover macro talent trends and partnered with team process owners to drive change.• Presented new initiatives to advance the firm’s financial strategy, including: programs in leading talent, veteran learning, employee engagement, and organizational development.• Served as education project manager and relationship liaison for largest Florida/Texas law firm merger while facilitating multiple tiered-level information sessions, online modules, and data validation transactions.• Constructed a digital workspace to provide role-based resources (e.g. Quick Reference Guides [QRGs], job aids, flowcharts, video) for cross-training and career advancement opportunities within Finance.• Generated and converted instructional design models while implementing learning solutions that are focused on change behavior and performance improvement strategies.

Professional coach, designer, and culture creator of all strategic leadership performance and talent management training enterprises within the United States for the design/culinary university groups. Educator of new and veteran team members on corporate strategies built to advance ongoing and emerging business/technological initiatives. Key collaborator with local and senior leadership to identify business needs and to cultivate effective training solutions. Cross-trainer in all functional areas to better meet the strategic objectives of the organization and universities. Communication and relationship connection between campus management and corporate directors ensuring that compliance and legal requirements are accomplished.• Facilitated the conversion and transformation of new hire onboarding curriculum to an experiential learning program followed by virtual instructor-led certification events that resulted in an annual savings in excess of $300,000.• Managed the construction of new talent development/mentorship program for online representatives that exceeded team member production projection levels and overachieved organizational objectives.• Created and executed all Florida-based training needs for university groups resulting in a 16% increase in campus production.• Implemented operational practices resulting in the application of standardized methods supporting campus infrastructure.• Appointed as SME providing insight to invested parties on proper business process, policy, and protocol.• Interviewed team member candidates and conducted the selection and onboarding process.

Director of international and domestic Admissions leading a team of representatives and prospective/enrolled students while reliably overachieving monthly, quarterly and annual start budgets/show rates. Mentor and advisor to new representatives responsible for coaching employee expectations and communicating company policies. Creator and administrator of training action plans contributing to improved employee performance and student experience.• Served as supervisor for 15+ team members dedicated to maintaining positive working relationships while driving the business and balancing the needs/requests of both internal and external customers.• Started, built and facilitated a 12-week training program for newly hired team members while mentoring existing employees to meet and exceed professional goals.• Worked with Regulatory Operations and Human Resources as point of contact for process inquiries and to ensure proper adherence to Admission’s protocol.• Elected resource by campus leadership to better realign admission’s objectives and formulate strategic initiatives designed to overachieve department goals. • Enrolled learners pursuing post-secondary education while exceeding student experience expectations.• Functioned as contact for online/ground teams facilitating team cohesion as a single working unit.• Managed retention and implemented solution strategies to elevate the educational experience.• Interviewed candidates exhibiting company culture and a desire to succeed for employment. • Collaborated with functional areas and support services to bridge knowledge gaps.• Formulated best practice techniques ensuring repeatable success.• Developed and supervised team budget.