Ryan Ford Email & Phone Number

Grafton, Ma, Us

Collaborate with cross-functional teams to ensure timely delivery of products and services, resulting in high client satisfaction.Establish and foster client relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.Serve clients and internal teams with knowledgeable, friendly support at every stage of campaign lifecycle.Contribute to team objectives in fast-paced environment

Boosted client satisfaction by developing and maintaining strong relationships through effective communication.Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.Facilitated resolution of client issues by acting as liaison between client and internal teams.

Westborough, Massachusetts, United States

Initiated and led the design of current store website (created with Shopify template)Managed the growth and expansion of the online business through marketing initiatives and product offeringsCollaborated with marketing manager on email marketing initiatives and online sales and promotions to raise store awarenessProcessed, collated, organized and priced inventory - delegated to retail and online team members based on store needsManaged Ebay store - 100% feedback rating with 4500+ salesProvided high quality customer service both to online and in-shop customers

Framingham, Massachusetts, United States

Assisted with new partner training and developmentMaintained successful store operations to meet customer and team needsDeveloped positive working relationships with team members and created opportunities for growth in the storeExecuted and maintained all store operational policies and procedures for cash handling, safety and security, health and sanitationProvided quality customer service and maintained the “Third Place” environmentWorked closely with the store manager and other shift managers to ensure consistency in all areas of the store operation and procedures and training and development of partners

Recognized for creative contributions and project management skills; promoted to primary marketing team of full service direct response fundraising agencyManaged full life cycle schedules for up to 15 separate national marketing campaigns simultaneouslyMember of senior account executive think tank team tasked to develop new concepts, products, and marketing materials for fundraising packagesPrimary customer and vendor relationship liaison throughout production processCompiled and analyzed marketing campaign data to discover year-over-year trends, plot ROI, and made recommendations for next campaignsReconciled budgets and expenditures for assigned marketing campaignsCreated marketing kit assembly blueprints

Quality control coordinator for third-party vendor productionMade production cost-saving recommendations that company adoptedTroubleshot delivery issues with vendors and mail houses to keep mailings on track

Created original in-store displays that managed customer traffic flow, raised product awareness, and increased salesInstrumental in developing regional customer service protocol manualMaintained highest standards for customer service, product placement and stocking, and safety

Developed rapid rapport with disgruntled customers; resolved customer issues quickly and seamlessly

Promoted to Shift Supervisor within first year of hireLed barista teams to ensure delivery of best possible products and service

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Digital Media Production