• Became the Subject Matter Expert for entire number porting center processes and procedures. • Expanded on inter-carrier relations, technical support skills and conflict resolution.• Assisted with writing and maintaining processes for entire line of business. • Point of contact for daily reports for entire departmental tier. Distributing work to agents, monitoring to completion and ensuring this was all done within SLA’s.• Became Sole Contact and Subject Matter Expert for the Disputed Ports process for the entire company. • In a carrier relations role, managed and resolved all disputed ports for the entire company including Resellers (MVNO’s) of Sprint and its affiliates. Remained in constant contact with other carriers and customers to ensure issues were resolved expeditiously. This would include coordination between carriers, customers, and law enforcement nationwide. While constantly tracking and documenting each dispute and its resolution path via data entry, email and documentation such as police reports, court orders and divorce decrees.

As an NPC 3 specialist, resolved porting related escalations of a complex technical nature while maintaining constant interaction with other tiers in the Sprint Number Porting Centers to provide the current status of an escalated port request. Also, communicating daily with Sprint Customers, various internal Sprint organizations, other telecommunications carriers, and Sprint’s Mobile Vendor Network operators. Developed in-depth problem solving skills.