Ryan G. Email and Phone Number

Monitor automated monitoring system called Nagios for any potential problem and resolve immediately. Keep CentOS 6/7 servers up to date with minimal or no downtime. Complete support tickets as assigned in a timely, and professional manner. Troubleshoot network, printer, and application issues that affect customers. Adding machines to configuration management tool puppet to ensure a consistent configuration across servers. Work with a network consultant to determine requirements and precautions before a network upgrade. Wrote several network related bash scripts which included verifying forward DNS and reverse DNS match, port accessibility using nmap, and which hosts are discovered on an interface via arp on a freeBSD router.

Providing computer support for Linux, Windows, and OS X systems. Work closely with Scientists, Engineers, and Administrative staff at MIT Haystack Observatory which provides cutting-edge research in the field of Radio Science.