Ryan G. Email & Phone Number

Greater San Diego Area

Responsible for U.S. Sales, Supply Chain and Facilities for $30M company that provides marketing and admissions services for 2 clinics providing holistic cancer treatment in Mexico. Created automated metrics, commission structure, and lead tracking process for Sales team, driving a 14% YOY revenue increase. Currently on track for another 16% YOY increase. Implemented sales training and product knowledge training for sales staff, along with call recording reviews, to improve performance.Led collaboration with marketing department to refine marketing strategies, e.g. demographic targeting, using metrics to verify improvements. Implemented automated emails and SMS messaging to increase lead conversion rates, which, along with ad targeting improvements, has resulted in an increase from 30-35% to 45-55% sustained lead conversion rates. Restructured Admissions team roles and hiring requirements with dedicated training support, to generate higher performance.Selected and implemented new Inventory management system – Cin7. Designed processes, developed training material and oversaw training of staff across departments. Selected location and relocated inventory warehouse to decrease transportation cost.Consolidated office facilities for 50% annual cost savings. Producer of ongoing bi-weekly educational webinars for marketing and brand strengthening.

Houston, Texas

Took over as GM for a manufacturing facility producing $30M annual of drilling tool components for the Oil & Gas industry during a downturn, to deal with poor delivery and quality performance with low morale. Led a diverse team of 7 managers, encompassing Production, Quality, Inventory & Logistics, Health & Safety, and Maintenance. Together we transformed it to become a strong-performing facility with a positive team culture and a good reputation. Increased production output by 120% (2.2x) over 2 years, increased on-time delivery from 60% to 88%, and reduced defects by 30%. With full P&L responsibility, established strategic and tactical goals for the facility and created a daily review system for defining and tracking action items to be accomplished. Hired 100 production staff to grow from 2 shifts to 4 shifts (24/7 operation), and added key pieces of equipment to resolve bottlenecks.

Houston, Texas Area

Responsible for profitable growth of the Drilling Technologies product line, including strategy, pricing, product lifecycle management, and identification of new products or product improvements to drive revenue growth and increase market share. Prioritized new product development and identified product improvements needed by customers; communicated these to Engineering group and worked closely together to implement. Excellent understanding of margins, fixed/variable costs, and pricing strategy. Developed a cost analysis to justify the construction of a new $10M facility. Developed a widely-used marketing/educational handbook for customers. Delivered over 100 technical sales presentations to customers and staff, including 20 two-day product knowledge courses with tests. Created novel forecasting method for Operations team to translate their rental equipment usage into replacement part number demand for ERP system.

Houston, Texas, United States

Led a team of seven engineers and technologists to provide all aspects of engineering support for a $200M/yr product line. Oversaw all engineering projects, budget, and staffing decisions. Product design and development, and project management. Liaised with customers to discuss incidents and feedback on products improvements. Worked with incident analysis group to identify priorities for improvement, define projects, and implement across the product line.Developed and implemented numerous operational procedures.

Edmonton, Canada Area

Led a team of up to 10 engineers and technologists; assigned projects, reviewed and approved completed work. Interfaced with Manufacturing, Inventory, Sales, and Operations departments.

Edmonton, Canada Area

Product Leadership Program

5 month Product Leadership Program, sponsored by employer

Emerging Leaders Program

3 month Emerging Leaders Program, sponsored by employer

B.Sc., Mechanical Engineering

Mechanical Engineering - Student Exchange Program (1 Year)