• Reporting directly to managing partners• Develop client growth strategies, departmental processes, and all variables related to customer success; acute focus on customer retention and upsell• Responsible for constructing comprehensive digital content and distribution strategies across the agency's client base: SEO, paid, social and native• Manage client portfolio consisting of the agency’s 15 highest revenue generating clients (including, but not limited to, Home Run Inn Pizza, Four Loko, Advanced Technology Services, Lurie Children’s Hospital)• 132% dollar revenue retention rate across managed accounts• Owner of all client relationships across the agency• Responsible for monthly presentations of client health metrics to Managing Partners• Responsible for client project and budget management across all teams (SEO, content, paid and outreach)• Responsible for the on-boarding, development, and management of all SEO team members.• Managing three direct reports.

• Reporting directly to Managing Partners• Assist with driving and architecting client growth strategies, departmental processes, and all variables related to customer success; owned selection of new SEO reporting tool as well as implementation of NPS/CSAT surveys for organization• Work with Director of Paid Search to develop concurrent PPC/organic search strategies across client base• Responsible for constructing technical SEO strategies across client base: link building, analytics, content creation, keyword mapping, rank improvements, structured data, site audits, etc.• 100% client retention rate with 17 accounts under management• 107% revenue retention rate across managed accounts• Responsible for monthly presentations of client health metrics to Managing Partners• SEO team representative in all prospective SEO team member interviews• Responsible for development/on-boarding of all new SEO Account Managers

•Reporting directly to Chief Operating Officer.•Assist with driving and architecting client growth strategies, customer life-cycles, departmental processes, and all variables related to customer success; emphasis on customer engagement (Amazon, HomeAway, Texas Instruments, RetailMeNot, AutoTrader, Bazaarvoice, Woot, AbeBooks, Audible, etc.)•Responsible for constructing technical SEO strategies across client base: link building, analytics, content creation, keyword mapping, rank improvements, schema markup, site audits, etc.•Responsible for introduction of SalesForce to the organization; drove implementation and customization of CRM.•Developed and championed client health scoring model to generate customer health bands with an acute focus on engagement and renewal; Responsible for monthly presentations of client health metrics to CEO.•Experienced 131% renewal with concurrent 0% customer churn across portfolio of managed/supervised accounts (15 accounts under management, 25 under supervision).•Responsible for statistical analysis across client base: renewal and churn forecasting through predictive analytics; gauge at-risk clients as well as maximize revenue from clients with highest probability of renewal and/or upsell. •Championed NPS/CSAT surveys for organization, helping to define client satisfaction; interpret and communicate NPS scores to our internal and external customers; Practice resulted in 650% improvement in NPS scores from first quarter to third (improvement of score from 6 to 24).•Responsible for managing four direct reports (workload distribution, development in customer success strategies, and soft skill improvement).•Partnered with Director of Talent Acquisition & Human Resources to develop departmental job descriptions and career roadmaps for Client Success Team.•20% domestic and international client travel.

•Reporting to Director of Client Success•Assist with driving and architecting client growth strategies, customer life-cycles, departmental processes, and all variables related to customer success; emphasis on customer engagement (Amazon, HomeAway, Texas Instruments, RetailMeNot, AutoTrader, Bazaarvoice, Woot, AbeBooks, Audible, etc.)•Responsible for constructing technical SEO strategies across client base: link building, analytics, content creation, keyword mapping, rank improvements, schema markup, site audits, etc.•Main point of contact for ~20 Enterprise clients with a minimum seoClarity spend of $100,000 per year.•Responsible for management of all client initiatives and projects - large scale data studies and projections.•Experienced 122% renewal with concurrent 0% customer churn across portfolio of managed accounts (~20 accounts under management).

•Responsible for client renewals, upsell, and sale of additional tools and products for 30 + clients.•Acted as consultative partner to client(s) by defining strategic goals and sharing industry best-practices to ensure that client’s internal objectives were reached.•Quantified variables related to the health and overall customer success of our client base in order to generate probabilities of renewal; implemented initial renewal forecasting process to help secure investor funding.•Responsible for team implementation of SalesForce.•Championed NPS Scores for organization, assisting with defining client satisfaction; developed customer surveying process; interpreted and communicated NPS scores to customers. •Responsible to mentor and coach peers around successful career navigation, customer success strategies, and soft skill improvement.

•Responsible for selling investment portfolios to individuals and businesses by creating comprehensive investment strategies.•Pioneered McTigue Financial Groups’ first LGBT book of business, with clients in five of Chicago’s most reputable law firms; leveraged existing client relationships to build new business. •Targeted high net worth clientele to increase book of business.

•Collaborated with public relations and advertising firms to create a cohesive brand, including a new website and collateral, for Harbor Shores Lake Michigan – a Jack Nicklaus Signature Golf Course. •Streamlined organization budget, reducing marketing and advertising budget from $2 million dollars to $700,000 while simultaneously increasing sales. •Managed support for Real Estate Staff as well as Golf Club Employees.