Ryan Garrison Email & Phone Number

Greater Chicago Area

Greater Chicago Area

Greater Chicago Area

• Reporting directly to managing partners
• Develop client growth strategies, departmental processes, and all variables related to customer success; acute focus on customer retention and upsell
• Responsible for constructing comprehensive digital content and distribution strategies across the agency's client base: SEO, paid, social and native
• Manage client portfolio consisting of the agency’s 15 highest revenue generating clients (including, but not limited to, Home Run Inn Pizza, Four Loko, Advanced Technology Services, Lurie Children’s Hospital)
• 132% dollar revenue retention rate across managed accounts
• Owner of all client relationships across the agency

Greater Chicago Area

• Reporting directly to Managing Partners
• Assist with driving and architecting client growth strategies, departmental processes, and all variables related to customer success; owned selection of new SEO reporting tool as well as implementation of NPS/CSAT.
• Work with Director of Paid Search to develop concurrent PPC/organic search strategies across client base
• Responsible for constructing technical SEO strategies across client base: link building, analytics, content creation, keyword mapping, rank improvements, structured data, site audits, etc.
• 100% client retention rate with 17 accounts under management
• 107% revenue retention rate across managed accounts

Greater Chicago Area

• Reporting directly to Chief Operating Officer.
• Assist with driving and architecting client growth strategies, customer life-cycles, departmental processes, and all variables related to customer success; emphasis on customer engagement (Amazon, HomeAway, Texas.
• Responsible for constructing technical SEO strategies across client base: link building, analytics, content creation, keyword mapping, rank improvements, schema markup, site audits, etc.
• Responsible for introduction of SalesForce to the organization; drove implementation and customization of CRM.
• Developed and championed client health scoring model to generate customer health bands with an acute focus on engagement and renewal; Responsible for monthly presentations of client health metrics to CEO.
• Experienced 131% renewal with concurrent 0% customer churn across portfolio of managed/supervised accounts (15 accounts under management, 25 under supervision).

Greater Chicago Area

• Reporting to Director of Client Success
• Assist with driving and architecting client growth strategies, customer life-cycles, departmental processes, and all variables related to customer success; emphasis on customer engagement (Amazon, HomeAway, Texas.
• Responsible for constructing technical SEO strategies across client base: link building, analytics, content creation, keyword mapping, rank improvements, schema markup, site audits, etc.
• Main point of contact for ~20 Enterprise clients with a minimum seoClarity spend of $100,000 per year.
• Responsible for management of all client initiatives and projects - large scale data studies and projections.
• Experienced 122% renewal with concurrent 0% customer churn across portfolio of managed accounts (~20 accounts under management).

Greater Chicago Area

• Responsible for client renewals, upsell, and sale of additional tools and products for 30 + clients.
• Acted as consultative partner to client(s) by defining strategic goals and sharing industry best-practices to ensure that client’s internal objectives were reached.
• Quantified variables related to the health and overall customer success of our client base in order to generate probabilities of renewal; implemented initial renewal forecasting process to help secure investor funding.
• Responsible for team implementation of SalesForce.
• Championed NPS Scores for organization, assisting with defining client satisfaction; developed customer surveying process; interpreted and communicated NPS scores to customers.
• Responsible to mentor and coach peers around successful career navigation, customer success strategies, and soft skill improvement.

One North Wacker #4600

• Responsible for selling investment portfolios to individuals and businesses by creating comprehensive investment strategies.
• Pioneered McTigue Financial Groups’ first LGBT book of business, with clients in five of Chicago’s most reputable law firms; leveraged existing client relationships to build new business.
• Targeted high net worth clientele to increase book of business.

St. Joseph, Michigan

• Collaborated with public relations and advertising firms to create a cohesive brand, including a new website and collateral, for Harbor Shores Lake Michigan – a Jack Nicklaus Signature Golf Course.
• Streamlined organization budget, reducing marketing and advertising budget from $2 million dollars to $700,000 while simultaneously increasing sales.
• Managed support for Real Estate Staff as well as Golf Club Employees.

Bachelor Of Arts (Ba), Economics

Bachelor Of Arts (B.A.), Spanish Language And Literature