Ryan George Email & Phone Number

Gold Coast, Queensland, Australia

Brisbane, Queensland, Australia

- Provided remote support relating to end-user devices including computers, printers, scanners, and fax machines- Investigated and resolved issues relating to clinical management software (Best Practice)- Escalated and liaised with internal departments and third-party vendors to resolve issues outside of the team’s technical support range- Created and updated documentation to guarantee that a standardized process was available for troubleshooting & resolving technical matters- Participated in local and interstate hardware upgrade projects, replacing PC hardware and performing UAT to ensure minimal issues for end-users- Communicated with admin staff, doctors, and area managers over the phone and via email for information gathering & troubleshooting- Provided consistent business communications & technical communications during critical incidents and outages- Performed network & server management duties using tools such as Hyper-V, Commvault, Portico and FortiPortal to ensure that clinical software, internet access, and telecommunication was functional with the highest achievable level of availability- Independently resolved 2800+ tickets within Cherwell Service Management

Logan, Queensland, Australia

- Managed & maintained tenants using Microsoft 365 environments (including Azure AD, SharePoint, OneDrive, Exchange)- Performed routine backup & security checks across multiple clients using RMM software- Troubleshooted & escalated technical support issues over the phone & via email- Installed and upgraded desktop & server rack equipment- Documented IT support processes to improve workplace efficiency

Brisbane & Gold Coast, Queensland, Australia

- Provided on-site and remote technical support for admin staff & doctors within SE QLD (travelled between 30+ locations as required)- Solved once-off and ongoing issues with Best Practice clinical management software- Assisted with database conversions between alternative CMS solutions e.g. MedicalDirector to Best Practice- Organised procurement and installation of standardised hardware across 10+ greenfield and brownfield locations with strict deadlines- Liaised with third-party vendors to facilitate the upgrade of all QLD-based clinics to NBN internet and VoIP-enabled telephony services due to the discontinuation of copper lines throughout most of the clinics- Replaced and upgraded desktop & server rack equipment on a regular basis, including reimaging Intel NUC workstations & Raspberry Pi’s and reconfiguring network equipment- Answered, escalated, and resolved IT support tickets over the phone & via email

Campbelltown, New South Wales, Australia

- Solved IT-related classroom & staff issues around the school (population of 433 students from Prep - Year 12)- Installed & removed programs on classroom PCs- Prepared new devices for use by performing initial setup & configuration tasks- Swapped out PC hardware (added & removed components)

Bachelor Of Information Technology, Networking & Security

Diploma, Information Technology Networking

ICA50411

Certificate Iv, Information Technology Networking

ICA40411

Certificate Iii, Business Administration

BSB30415

Education record

Completed Year 12