Customer Success Engineer Ii
Current- Optimized user-tailored FAQs in our React frontend by implementing event-based analytics (Segment), cutting supportrequests by 250/month
- Created Flask API endpoints in our Python backend to automate ticket data enrichment using Postgres and Snowflake,eliminating ∼300 hours/month of Support team work
- Led migration of documentation from a third-party to self-hosted, saving $36,000/year in fees