Ryan Grayson Email & Phone Number

Ryan Grayson is a Default Cash Supervisor at LoanCare at LoanCare.

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  Default Cash Supervisor

  Loancare

  Jul 2017 - Present

  • Assist with correcting billing/deposit discrepancies• Manage various mass transaction reports via Passport for billing at month end• Manage claim and incentive payments for Loss Mitigation & Foreclosure• Manage/oversee various MSP tasks from all departments• Manage with setting up new tasks for new/updated processes and update procedures• Manage creating job aids for new/updated processes• Manage correspondence with Compliance to ensure process/procedures are up to date• Brainstorming on work efficiency/automation• Research payment processing discrepancies• Research and clear outstanding items for Bank Recon• Research and Resolve Footprint Tickets from Client Relations and other LOB’s• Assist with Processing Reversal Transactions• Manage the processing of Bankruptcy Payments daily (Checks and Wires)• Manage processing of Foreclosure payments such as: Payoffs, Reinstatements, Third Party Sales, etc.• Manage processing of Loss Mitigation requests such as: Modifications, Partial Claims, etc.• Manage P187 process to ensure balances are cleared at loan level before/after service release and after PIF• Manage P187 process to ensure balances are reclassed per LOB request/approval• Manage escalated inquiries from LOB, and BK Trustees.• Maintain a professional/working relationship with all departments• Manage training colleagues on new/updated processes• Manage training new hires on processes within the Default Cash Team• Manage the building of scripts for more efficient/effective postings• Manage time off requests to ensure there is a backup for the workload• Manage the creation of detection reports to remediate errors timely• Manage meetings to effectively complete the task(s) at hand• Manage Claims requests for advance/payment of HUD, BOC and Reconveyances• Manage the process for clearing defaulted suspense funds• Manage offshore relationship by coaching/QC daily assigned tasks on Default Cash Team