Ryan Greco Email & Phone Number

Mobile, Al, Us

Mobile, Al, Us

Eden Prairie , Mn, Us

With "AccuReg" now falling under the Optum umbrella, my role and job duties expanded. In addition to the duties listed below for AccuReg, my duties also include:-Serve as a SME between client services, product, and development teams-Triage and troubleshoot incoming tier 3 development support requests-Create process maps to define workflows

Mobile, Al, Us

-Product Quality Assurance (UAT Testing) for each software version release. This includes reviewing Acceptance Criteria to ensure they are met, then evaluate the usability of new features for clients. Identify any gaps in the user experience.-Gather client feedback to create user stories and acceptance criteria for enhancements and defects, then prioritize in the backlog by collaborating with Product and Development teams.-Query SQL databases to extract data for reports or troubleshoot issues.-Technical writing: client facing and internal release notes, training documentation, user guides, and process maps.-Train internal team members on new features being released.-Perform checks on client sites post version upgrade to ensure functionality of the product.

Mobile, Al, Us

-Worked in SQL to develop and modify stored procedures involving custom code for clients-Worked in Mirth utilizing JavaScript to create scripts which feed data from HL7 into SQL-Generate reports as needed for clients or internal teams.-XSLT usage to translate between HTML and XML. Xpath was also utilized within SQL-Technical writer/documentation and process improvement

I worked supporting one of their largest clients, Allscripts. They have tight deadlines and high expectations. My position required me to routinely run SQL queries in multiple databases throughout each day. I would troubleshoot account issues as well as work on add/change requests submitted by allscripts for their 200+ accounts. I also adjusted account code in SQL(via stored procedures) when changes were requested or when required to improve performance. I worked very closely with the contacts at allscripts to ensure adequate communication and timely completion of support requests and/or account impacting incidents.

I was responsible for serving as a Project Manager for large scale project work which included implementation projects, application configuration, client training and other requests of medium to high complexity that would require a long-term project plan. Gather client requirements and recommend configuration based on client needs and best practices. Perform technical tasks to complete the application configuration and train the client to ensure solution design meets expectations and functionality is understood.

Chesterfield, Missouri, Us

Promote and assist with sales at various BestBuy locations. Train employees and customers on google products and services. Assist customers and staff with troubleshooting device issues.

Pensacola, Fl, Us

Obtained a vast amount of skills and knowledge as a Field Services Technician for Sacred Heart Hospital, contracted through Dell. I work with a team that supports the main hospital, and all of the surrounding Medical Groups. We deal with many different issues involving: many different types of desktop and laptop hardware, software, networking, printers and refreshing of old equipment. We complete service requests and incident tickets on a daily basis, which vary greatly from one to the next. We may get a service request to move 8 workstations, or an incident ticket where a doctor can not connect to the wireless network on his laptop. We also work on refresh, which is to replace older equipment with new, and also requires the transfer and install of all user data and applications on the new machines.

Las Vegas, Nv, Us

Worked as a vendor representative at the Best Buy for many companies including, Intel, Dell and Lenovo. My main job was to approach customers, inform them on PC and other related electronics, answer any related questions, and generate more sales for represented vendor. Required the following knowledge areas: laptops, netbooks, ultrabooks(and the differences between the form factor, brand and hardware inside, including the Mac brand), desktops and all in one PCs(and the differences between the form factor, brand and hardware inside, including the Mac brand), tablets, printers, monitors, network devices and many more computer related equipment.

Hanover, Md, Us

This was a 5 week contract job. I was responsible for Windows XP to Windows 7 migrations for 400 machines (laptops and desktops). Was responsible for: data migration of all user data, Windows 7 imaging, printer installations, network folder mapping, user training and familiarization with Windows 7 and new Avaya phone installations. Also worked new help desk tickets as they came into the queue, diagnosing and fixing a variety of user problems in the call center.

General construction labor, house framing, general yard work and maintenance, and interior painting. I have the knowledge and capability to work with several tools of the trade including but not limited to: Skill saw, jig saw, miter saw, table saw, band saw, orbital sander, belt sander, drill motor, drill press, hammer drill, and dremel tool; and several pneumatic tools including: staple gun, nail gun, brad nail gun, and finish nail gun. I also have experience building fine furniture including cabinets, tables, desks, shelving units, and storage chests.

Worked as a cashier doing general work such as ringing customers up on the register(cash, credit, check), answered and directed phone calls, directed customers to items in the store they were looking for as well as gave sale advice to items they may need, sold desktop and laptop computers to customers, routinely merchandised new products that were ordered for the sales floor and kept the store cleaned.

Menomonee Falls, Wisconsin, Us

I worked on the registers ringing customers up. I also assisted customers when they needed help bringing items out to their car. I directed customers to area of the store where they would find the items they were looking for. I worked in all of the departments, keeping each area tidy and clean, as well as merchandising new stock that had arrived at the store. Worked freight, unloading and preparing new merchandise to be put out in the store. Worked with store displays and signage, reorganizing and re formatting when necessary whenever the store would receive a new set.

Worked as a cashier in both drive through and the lobby. Cleaned the lobby and bathrooms daily as well as the kitchen area. Prepared food and worked on the line. Routinely worked as an opener/closer.

Computer Information Technology, Computer And Information Sciences And Support Services

Ged, General Studies