• Responsible for managing high volumes of inbound/outbound drivers delivering bulk freight across the Canada/U.S. border.• Oversaw a team of 40+ drivers and supported each driver to generate revenue as well as grow the company’s business. • Coordinated and planned with department peers and other terminals to effectively and efficiently dispatch the company's resources, as well as cover loads.• Assisted drivers with their customs clearance documentation to minimize delays in border… Show more • Responsible for managing high volumes of inbound/outbound drivers delivering bulk freight across the Canada/U.S. border.• Oversaw a team of 40+ drivers and supported each driver to generate revenue as well as grow the company’s business. • Coordinated and planned with department peers and other terminals to effectively and efficiently dispatch the company's resources, as well as cover loads.• Assisted drivers with their customs clearance documentation to minimize delays in border crossings and/or deliveries.• Managed PeopleNet system for drivers to support compliance with Elog, including trouble-shooting when issues arose.• Monitored and updated shipment clearance statuses with various customs brokers, escalating as required. • Reviewed and processed all payables including tank wash invoices, truck repairs and other invoices.• Quoted rates for new and existing business.• Managed driver plating, emissions testing and 90-day inspection requirements.• Communicated specific freight requirements, safety requirements and policies and procedures to drivers.• Handled customer inquiries in a timely, professional manner and resolved issues when they arose.• Updated customer and company web portals with up-to-date load information.• Monitored and updated shipment statuses on the company's internal applications.• Coordinated with service facilities and tank wash to deal with routine service/maintenance as well as trucking repairs and breakdowns. Show less

• Responsible for overall operations and business growth in a bulk freight 3PL environment.• Assist sales with the growth, development and maintenance of an ongoing funnel of sales activity.• Successfully grew the bulk freight business from 150 shipments to 455 shipments in one year.• Develop thorough understanding of the safety and transportation requirements working with dangerous goods.• Proactively searched out and closed new business and sales opportunities from cold… Show more • Responsible for overall operations and business growth in a bulk freight 3PL environment.• Assist sales with the growth, development and maintenance of an ongoing funnel of sales activity.• Successfully grew the bulk freight business from 150 shipments to 455 shipments in one year.• Develop thorough understanding of the safety and transportation requirements working with dangerous goods.• Proactively searched out and closed new business and sales opportunities from cold calling, tapping into existing industry relationships and by working with sales team. • Provide quotes to customers with bulk transportation needs. Provide feedback on sales quota, sales performance and new account development to senior management.• Develop key business relationships with potential clients and suppliers, responding to inbound requests for transportation and quotes as required.• Responsible for locating trucks required to fit customer’s transportation needs, scheduling pickups and delivery as required.• Manage customer satisfaction and escalate customer concerns internally.• Provide internal operations support to LTL and full truckload division as required.• Act as company’s internal bulk freight expert to provide support, advice and recommendations on optimizing sales and operational performance. Show less

• Responsible for sales and business development in LTL full truckload intermodal.• Identify, develop and close sales opportunities, consistently met or exceeded sales targets on a monthly basis.• Develop and maintain an ongoing funnel of sales activity keeping the organization updated on an ongoing basis.• Provide a single company voice and company viewpoint when responding to customer issues and opportunities.• Provide feedback on sales quota, sales performance and new account… Show more • Responsible for sales and business development in LTL full truckload intermodal.• Identify, develop and close sales opportunities, consistently met or exceeded sales targets on a monthly basis.• Develop and maintain an ongoing funnel of sales activity keeping the organization updated on an ongoing basis.• Provide a single company voice and company viewpoint when responding to customer issues and opportunities.• Provide feedback on sales quota, sales performance and new account development to senior management.• Coordinate various support resources to maintain and grow accounts.• Maintain a record of all sales activity within the sales database. Periodically conduct a strategic account review process ensuring rates are within industry expectations.• Manage customer satisfaction and escalate customer concerns internally.• Develop and cultivate key business relationships with potential clients and suppliers. Show less

•Conduct over 200 cold calls and follow-up calls to prospective clients per month.•Generate qualified sales opportunities for outside sales representatives.•Identify key decision makers within target organizations and contact them. •Respond to inbound, existing customer’s requests for quotations in a professional and expedient manner.•Build and maintain solid relationships with prospects and customers.•Educate prospects and customers on changing market and… Show more •Conduct over 200 cold calls and follow-up calls to prospective clients per month.•Generate qualified sales opportunities for outside sales representatives.•Identify key decision makers within target organizations and contact them. •Respond to inbound, existing customer’s requests for quotations in a professional and expedient manner.•Build and maintain solid relationships with prospects and customers.•Educate prospects and customers on changing market and procedures.•Act proactively to create new opportunities for new business with existing customers. Show less

• Negotiated airline shipping rates on a daily basis.• Calculated and provided rate quotes to customers daily.• Prepared all required paperwork for exporting including: airway bills, A8A for re-manifesting for Canada Customs, other export documentation as required.• Daily carrier interaction, including bookings and follow-up.• Provided superior customer service to all customers, maintained excellent relationship with various carriers.• Routinely performed physical inspection… Show more • Negotiated airline shipping rates on a daily basis.• Calculated and provided rate quotes to customers daily.• Prepared all required paperwork for exporting including: airway bills, A8A for re-manifesting for Canada Customs, other export documentation as required.• Daily carrier interaction, including bookings and follow-up.• Provided superior customer service to all customers, maintained excellent relationship with various carriers.• Routinely performed physical inspection of certain freight when necessary, picked up and dropped off documents at airlines/Customs.• Ensured customers informed of any carrier delays or other specific problems at all times. Followed up and issued/offered proof of delivery to shipper.• Negotiated competitive rates daily.• Scheduled team of over 10 drivers to ensure prompt, on time pick-up and delivery.• Scheduled and set up appointments with customers, consignees and shippers.• Efficiently dispatched orders to maximize productivity utilizing an in-depth knowledge of Courier Complete.• Notified all parties of any service failures, as well as solutions for recovery.• Maintained superior levels of customer service at all times. Ensured customers updated on delivery schedule on a regular basis as required.• Daily management of data input of orders.• Quoted rates to customers on a daily basis. Show less

• Preparation of required export documents.• Arranged pick-up of freight with various cartage companies.• Answered inbound questions/concerns over the phone with major Canadian and US clients.• Provided rate quotes on a daily basis.• Verified charges, prepared additional billing for clients, accounts receivable.• Analyzed statements coming from different suppliers and proceeded with payments.• Prepared reports for overseas under tight deadlines.• Provided support and… Show more • Preparation of required export documents.• Arranged pick-up of freight with various cartage companies.• Answered inbound questions/concerns over the phone with major Canadian and US clients.• Provided rate quotes on a daily basis.• Verified charges, prepared additional billing for clients, accounts receivable.• Analyzed statements coming from different suppliers and proceeded with payments.• Prepared reports for overseas under tight deadlines.• Provided support and back-up documents to Airfreight Agents. Show less