Ryan Hall Email & Phone Number

Buffalo, Ny, Us

Buffalo, New York, United States

- Used Windows Endpoint Configuration Manager, PDQ Delivery, and Manage Engine Endpoint Manager to deploy, maintain, and troubleshoot core business applications and hardware, including application servers, associated hardware, endpoints, and databases.- Defined and coordinated the execution of testing procedures and developed test cases to serve the overall quality assurance process.- Developed and implements maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarms.- Used VSphere, Windows Server Update Services, and Powershell to implement and document server and system updates and patches across the network.- Used Veeam to create, configure, and maintain backup and disaster recovery solutions.- Used Active Directory and Powershell to Administers users, group and computer objects and created group policy using Group Policy Management Console.- Created documentation for repository in SharePoint of systems, networks, and IT processes for successful team member adoption using Visio and Powerpoint.- Ran and provided minutes for weekly IT team meetings, discussing ongoing projects, weekly updates, and other business.- Responded to high level helpdesk requests as assigned

- Provides onsite IT support for all locations of the Premier Group- Manage relationships with technology vendors and service providers, including internet service, Point of Sale, software, and other providers- Oversee, implement, and document software installation, maintenance, and changeovers- Manage relationship with Premier as a client of Lighthouse Technology Services to ensure a healthy working relationship- Maintaining, updating, and analyzing intra- and inter-store databases using native systems, FoxPro, and SQL

- Provided onsite and remote support for users and systems- Documented and update procedures into knowledgebase - Managed and implemented computer refresh projects including installing and updating systems and new and existing software

Triaged, addressed, and documented systems and network support tickets.Supported software and VMware environments.Created and maintained user accounts for Windows, company programs, and other systems.Documented and maintained PCs and Laptops for deployment and loaning.Created documentation for internal use of processes and for training for end users.

Akron Ny

Addressed and documented incoming tech support tickets.Created and maintained user accounts for Windows and other programs.Set up and maintained array of physical and virtual PCs, tablets, and mobile devices.Maintained and updated servers for the main office and accessory locations.Coordinated with vendor companies for support.Ran backups and file and disaster restoration.Updated and maintained programs used for banking.

Work with client companies to provide direct technical supportMaintain servers for client companiesHandle projects for clients, including setup and installation of new equipment and programsRespond to trouble tickets that come in both during work hours and after hours in an on-call queue

Buffalo, Ny

Provide direct IT support, including hardware, software and mobile devices.Educate users on technology and software, including proprietary programs.

Buffalo, New York

Imaged, set up, deployed and supported components for executive and remote home offices, including desktop and laptop computers, printers, monitors and wireless networks.Provided technical support for bank executives and executive employees.Maintain documentation and instructions, including end user focused quick reference guides.Set up and supported virtual machines, remote desktops and VPN network connections for remote users.Inventoried, updated and maintained computer loaning pool and the associated documentation.

Batavia, Ny

Tagged, catalogued, imaged, personalized and deployed new computers for users to replace existing, outdated computers.Educated users on new computers including training users on differences and assisting users with new versions of hardware and software.Keep up with company inventory, including updating placement of machines and peripherals.Respond to hardware and software issues among users.Document, update and close trouble tickets for the user's concerns.

825 Wehrle Dr

Serviced, built and maintained employee desktop PCs, including installing and configuring computer components, printers, fax machines and electronic medical equipmentImplemented data protection and recovery while increasing network security, including virus and malware removal and assisting users in password changes and account updatesInstalled and maintained software for office and medical use, including training end usersIdentified, repaired and documented computer hardware and software issuesAssisted in server functions and upgrades

Buffalo/Niagara, New York Area

Provide call center technical support for Johnson & Johnson glucometer customersUtilize active listening, sharp diagnostic and precise documentation skills to recognize and react to emergency situations while providing support to diabetics and their families

Albany, New York Area

Marketed full line of vertical transportation equipment for new construction projectsTeamed with field operations on project management activities including surveying, estimating, ordering, invoicing, job status meetings, and ensuring quality product turnover Coordinated with branch personnel, regional and corporate accounting, legal services and engineering departments to effectively manage multiple projects simultaneouslyCompleted computer based training courses on elevator systems and estimating programsProvided technical support to office associates on computer hardware/software difficulties

Bachelors, Digital Media Arts

Bachelor'S Degree, Digital Media Arts

Education record