Ryan Halliday Email & Phone Number

Toronto, On, Ca

Vaughan, Ontario, Canada

Oversees parts operations for the Vaughan location with focus on systems such as (PET, PPN, PCSS, PRMS, one-eighty, & Rapid Recon) including several responsibilities that required an in depth understanding of luxury vehicle industry.Responsible for inventory management by maintaining adequate stocking levels to support sales growth.Proactively improving processes and operations to uphold high standards of service and quality, which results in better customer service and KPI targets.Supported service technicians, sales team, walk-in customers, and B2B customers with parts related inquiries regarding Porsche vehiclesOrganized and scheduled meetings with vendors & 3PL-s to negotiate adequate parts/supplies based on dealership requirements.Managed the warranty process end-to-end for Porsche vehicles which include detailed documentation, and effective communication with aftersales department.

Toronto, Ontario, Canada

Manage operations for all merchandise and vehicle accessories for the Downtown location ensuring the dealership is following all dealer brand principles to maintain OE brand agreements (Aston Martin, Bentley, Bugatti, Jaguar, Lamborghini, Land Rover & Rolls Royce). Manage inventory value of $750,000 for all parts, accessories and branded goods including replenishment and maintaining safety stock.Designed and developed the official Grand Touring Automobiles E-commerce store through WooCommerce – including maintaining data for product assortment of 1000+ items.Proactively improved processes and operations resulting in 30% year-over-year sales growth and better customer service.Worked closely with Marketing department on special events, upcoming projects, including helping design and launch dealership specific branded clothing (Jackets, Hoodies, T-Shirts, & Hats), which helped drive 20% sales growth year-over-year.Lead new accessories bonus program for Vehicle Sales Team by briefing Senior Management on cost benefit analysis and value-add to help drive accessories sales for each brand, leading to 25% sales growth year-over-year.Supported service technicians, sales team, walk-in customers, and wholesale customers with accessories & branded-goods related inquiries for all brands.Building ongoing relationships with vendors to manage all E-commerce technologies: site search, social media marketing, and paid ads.

Toronto, Canada Area

Excellent management skills through being accountable for Toronto and Vancouver Parts Distribution Centers by demonstrating expertise of supply chain of inventory level on related systems (AMIS,ASIS, Mainframe, SPIS and ICL) leading to being subject matter expert on processes of importing vehicles. Ability to multitask and communicate effectively while maintaining the integrity of data input for monthly forecasting, maintaining high volume stock levels by quickly adding inventory and relaying needs of emergency items back to vendors to replenish on need to need basis. Problem solving skills through overseeing quality support for U.S and Canadian vendors while consistently monitoring and providing feedback on performance driving optimal operational results.Organized, led and initiated team meetings to strategize new vehicle parts, identifying challenges and being proactive to overcome barriers and bottlenecks in the process, which led to effective solutions. Procurement and system management through material planning, reviewing and creating sales and purchase orders while making sure shipping invoices were correct and accurate prior to send out.Worked closely with product planning department to properly forecast new parts inventory for new vehicle launch and insuring end of the line products met minimum PIO/DIO requirements which led to forecasting and analytical skills and greater understanding of systems and workflow processes.Quality assurance and organization skills through TCI’s inventory maintenance and finding the balance of correct mix of parts to support dealer’s requirements for new model vehicles, updates New Model Parts forecast tables in TCI’s host systems.

Maple, Ontario

Management and leadership skills acquired by overseeing all parts operations for Maple location by demonstrating expertise on related systems (Rolls Royce ETK, Lamborghini Loom, Bugatti ETKA, Aston Martin DCS, Bentley ETKA, Jaguar JPC, Land Rover, Karma SAP, and one-eighty) including several management responsibilities that required an in depth understanding of luxury vehicle business.Forecasted yearly part sales, inventory purchases and developed budgets with various departments and senior management team leading to financial management and accounting skills.Runs weekly inventory report to replenish adequate stocking levels to support sales growth accordingly to corresponding parts, which led to greater analytical and reporting skills. Customer service and management skills led to continuous process improvement of operations resulting in streamlined solutions and overall increase of at least 28% sales and revenues. Greater communication skills through liaising and supporting service technicians, sales team, walk in, and wholesale customers with parts related inquiries regarding super luxury vehicles, while organizing and scheduling meetings with vendors to negotiate adequate parts/supply needed.Led new accessories bonus program for Vehicle Sales Team by briefing senior management on cost benefit analysis and value add to help drive accessories sales for each brand, which further enhanced presentation and marketing skills and contributed to overall sales for each brand of at least 25%. Managed the warranty process end to end for all vehicle brands which included detailed documentation, effective communication between aftersales department, and appropriate disposition (each brand has their own unique claim procedures).

Downtown, Toronto

Maintained a parts inventory worth $450k, by conducting routine physical inventory counts, reconciliations, and update system records of all part attributes. Provided extensive customer service to retail and wholesale customers on their parts orders and inquires. Scheduled routine maintenance of warranty parts which included proper disposition or holding of items for dealer after-sales representative inspections. Processed all inbound parts replenishment orders and special orders while carefully warehousing them for highly accurate inventory. Created elaborate displays for boutique accessories which increased add-on sales. Organized parts orders to increase the efficiency of our delivery services on outbound sales to wholesale customers.

Electromechanical Engineering Technician

Robotics and process automation are cornerstones of modern production facilities.

Certificate, Electrical Power Systems

Certificate, Logistics And Supply Chain Management