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Ryan Halliday is listed as Escalation Specialist - CCTS/Intercept at Virgin Mobile Canada at Virgin Mobile Canada, based in Toronto, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Ryan Halliday.
Ryan Halliday previously worked as Escalation Specialist - CCTS/Intercept at Virgin Mobile Canada and ERT Specialist at Virgin Mobile Canada. Ryan Halliday holds Business Administration And Management, General from George Brown College.
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French and English : Escalations - Customer service - Level 2 tech supportBELL’S overall ALL-STAR AWARD 6 times in a row from 2017 to 2020 CUSTOMER CHAMP AWARD in all of Bell - FEB 2020
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Toronto, Ontario, Canada
● Receiving agents’ calls on CCTS calls by customers or Intercept calls inbound.● Handled 90% of the calls and resolved customer problems.● Coaching teams to support execution plans and achieve objectives. ● Handling billing inquiries, customer complaints, technical help with phones in use, port in / port out inquiries, and up sales to better rate plans &/or new phones
Toronto, Ontario, Canada
● Handling billing inquiries, customer complaints, technical help with phones in use, port in / port out inquiries, and up sales to better rate plans &/or new phones. ● Maintaining and increasing overall sales performance of the store. ● Analysis of business data with critical assessment of monthly and quarterly business. ● Anticipating and deploying opportunities to external & internal customer expectations. ● Professional representing the Virgin Brand as an in-store ambassador.
Toronto, Ontario, Canada
● Support for network problems.● Software support for phones (NM1, NCMS, PeopleSoft, Phoenix).● Receiving agents’ calls to support customers Needed
Toronto, Ontario, Canada
● In-charge of all store support for Quebec / NB . anywhere French was needed● Supervised credit checks, store transfer accounts, overrides, and port in or port out support.● Recruiting, hiring and training high performance sales teams.
Toronto, Ontario, Canada
● Managing and supervising schedules and performance of 30 agents. ● Reaching out to clients for phone up sales.
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Ryan Halliday works for Virgin Mobile Canada.
Ryan Halliday is listed as Escalation Specialist - CCTS/Intercept at Virgin Mobile Canada at Virgin Mobile Canada.
Ryan Halliday is based in Toronto, Ontario, Canada while working with Virgin Mobile Canada.
Ryan Halliday has worked for Virgin Mobile Canada.
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Ryan Halliday holds Business Administration And Management, General from George Brown College.
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