Ryan Halliday Email & Phone Number

Toronto, Ontario, Canada

• Receiving agents’ calls on CCTS calls by customers or Intercept calls inbound.
• Handled 90% of the calls and resolved customer problems.
• Coaching teams to support execution plans and achieve objectives.
• Handling billing inquiries, customer complaints, technical help with phones in use, port in / port out inquiries, and up sales to better rate plans &/or new phones

Toronto, Ontario, Canada

• Handling billing inquiries, customer complaints, technical help with phones in use, port in / port out inquiries, and up sales to better rate plans &/or new phones.
• Maintaining and increasing overall sales performance of the store.
• Analysis of business data with critical assessment of monthly and quarterly business.
• Anticipating and deploying opportunities to external & internal customer expectations.
• Professional representing the Virgin Brand as an in-store ambassador.

Toronto, Ontario, Canada

• Support for network problems.
• Software support for phones (NM1, NCMS, PeopleSoft, Phoenix).
• Receiving agents’ calls to support customers Needed

Toronto, Ontario, Canada

• In-charge of all store support for Quebec / NB. anywhere French was needed
• Supervised credit checks, store transfer accounts, overrides, and port in or port out support.
• Recruiting, hiring and training high performance sales teams.

Toronto, Ontario, Canada

• Managing and supervising schedules and performance of 30 agents.
• Reaching out to clients for phone up sales.