Ryan Hampton Email & Phone Number

- Helpdesk Support: Provided first-line technical support for multiple companies, including Arcadis, Westinghouse, Huntington Ingalls, Textron, and ETS.- Request Management: Supported incoming requests via telephone, web portal, and email, ensuring timely and effective issue resolution.- New Hire Provisioning: Managed provisioning and system setup for new.

Richardson, TX

• Local Site Admin for 8 years over 150+ node user network encompassing:- Collaborating with technical service team members to assess near and long term network capacity needs and design and implement strategic plans to.
• Performed trouble isolation of transport, customer, and company communications components, cable, and infrastructure from the customer’s premise, up to and including the central office, to insure that services and.
• Responsible for installation, troubleshooting, repair, programming and realigning various types of DSL/ATM transmission equipment.
• Coordinated activities of field engineers and technicians.
• Maintained an effective working relationship with other departments, by recognizing the needs of other departments and keeping all lines of communication open.
• Maintained a working knowledge of all products, processes and systems.

Richardson, TX

• Addressed customer needs for end-to-end connectivity for high-volume voice, fax, imaging, data transfer, and videoconferencing with MCI's facilities-based global network.
• Instrumental in project management, provisioning, engineering of Global data link product from planning stage to production stage (including testing and fault maintenance)
• Coordinated activities of field engineers and technicians.
• Coordinated delivery, as needed, with peer groups, partners, and vendors.
• Provided both verbal and written customer communication regarding project status
• Participated in audits, and worked with management to establish or revise procedures and processes as necessary.

Associate Of Arts And Sciences - Aas, Cloud Computing

Infantry, E-4

Diploma Of Education