• Respond to the organization's technical support requests, new hire set-ups, and offboarding through a mix of remote and in-person support. • Perform user account management and provisioning and assist with related queries such as password resets and group maintenance. • Perform deep-level and root-cause analysis of problems encountered during the normal course of business and make suitable recommendations for remediation. • Participate in testing new software and hardware technologies, create appropriate documentation for rollouts within the organization, and advise IT leadership on recommendations based on derived requirements. • Provide ‘remote hands’ for Systems and Network Administrators as needed. • Create and maintain detailed documentation of user queries, issues and resolutions, system processes and license audits. • Contribute to automation and scripting programs to streamline repetitive tasks. • Manage and Maintain equipment/asset inventory.

• Help Desk Support including company VIPs and executives• Add/Manage/Remove User accesses including Active Directory, Email, etc• Workstation Setups• Repair or replace damaged hardware• Install and upgrade software and Hardware• Perform tests on new hardware and software• Troubleshoot and repair hardware and software issues and outages• Ensure security through access controls• Additional responsibilities as assigned

• Field incoming help requests, determine proper routing, begin triage, follow-up and update customer and status information• Resolve IT support requests including hardware and software issues, research issues, resolve technical problems, and escalate advanced cases• Perform and coordinate remote support, as well as occasional on-site support, including software installation and upgrades as well as operating system and software configuration• Produce and maintain technical and operational documentation• Work with more senior staff to complete assigned projects within specified timing and guidelines

• Greeting customers in person and on phone to create service tickets in RepairShopr. • Performing testing routines to confirm customer complaints using software and hardware tools to troubleshoot. • Performing physical repairs to laptops and desktops, both Mac and PC while communicating with customers via phone/email on repair status. • Connecting remotely to solve software problems for customers and provide remote management for businesses. • Installing and setting up remote monitoring/management services for small to medium businesses and homes.

• Repairing HP/Lenovo PC's and laptops for schools, enterprise and local government. Commission based with a quota of 50 repairs per week. • Responsible for diagnosing systems, ensuring warranty status and ordering parts. • Field work including installation of ceiling mounted cameras for classrooms and otherremote learning technologies.

• Selling guitars, amplifiers, and other audio equipment to customers. • Appraising, testing and buying in used gear/instruments for the store including vintage items. • Required to meet sales, credit card application, and insurance sales goals. • Training new employees, general store maintenance.