Server Migration; IT Management; Exchange Migration; Exchange Deployment; Hyper-V Implementation; Dexis; AVImark; Group Policy; Exchange Online; VMware ESX; Dentrix; eFilm; Eklin; Sound Eklin; Network Security; Idexx; CornerStone; HVMS; etc, etc.

Manage and direct operations team to achieve business targets. Assist in developing or updating standard operating procedures for all business operations activities. Build strong relationship by addressing customer issues and complaints in a timely manner. Assist in employee appraisals, promotions, compensation and termination based on the performance review. Provide operational support and guidance to staff. Assist in developing, operating and capital budgets. Monitor and control expense, according to allotted budget. Assist in interviewing, recruiting and training candidates. Manage work assignment and allocation for staff. Conduct performance review and provide performance feedback to staff. Maintain accurate and clear documentation for operational procedures and activities. Work in compliance with company policies and procedures. Ensure team follows standard operating procedures for all operational functions. Conduct regular meetings with the team to discuss about issues, concerns, updates etc. Support operational risk and audit process for the purpose of preventive maintenance.

Maintained high level management and training using organizational and detail oriented skills achieving high customer satisfaction and excellent company rapport.Consulted with Business Management to orient new stores using creative and innovative thinking. Using organizational skills to order all materials and maintain contracts with liquor, beer and wine representatives in order to assure stores were stocked and well maintained.Provided high customer service by working to meet the individual needs of customers from walk-ins to larger private and corporate events.