Ryan Hitz Email & Phone Number

Responsible for deployment of Quality Assurance, Lean Daily Management, and Workforce Management throughout the organization.

Responsible for directing front line staff responsible for executing an average of 8,000 loans a dayLeading 120 Team Members, eight Supervisors, and three ManagersEstablished departmental standards for metrics, customer service, ideal candidate profile, career pathing, and employee retentionConsolidated four customer-facing departments with increasing job.

Indianapolis, Indiana Area

 Significant contributor in development and roll out of departmental goals Responsible for tear-down and redesign of escalation team, with focused effort on excellence in customer service and development of future leaders for the company Creation of cross-training program with concentration in strengthening overall knowledge and expertise Overhaul of.

Indianapolis, Indiana Area

 Key contributor of $800,000 a year cost saving initiative by migrating call center from Chicago, Illinois to Carmel, Indiana o Identified key risks, training needs, and improvement areas throughout the transition o Interviewed, hired, and trained management and call center staff of 40 individuals o Decreased average speed of answer by seven minutes.

Organization Commuications, Marketing

Marketing