I drive integrated marketing, media, and promotional initiatives, curating bespoke partnerships that redefine brand experiences. By crafting fully immersive packages encompassing Naming Rights, on-premise signage, event sponsorships, and premium seating elements, I foster dynamic collaborations with local, regional, and national entities. My focus is on cultivating enduring relationships that propel mutual growth and innovation.

Event Day Venue Management• Manage over 500 event day team members delivering exceptional hospitality for internal and external guests and partners. Facilitated all recruiting, assessment, and hiring; onboarding more than 250 event day team members as Interim Manager of Guest and Team Member Services. • Design and coordinate all guest, VIP, and special dignitary movements from entry through exit to include, but not limited to: vertical transportation, access control, ingress, egress, VIP hospitality, special requests, service recovery, coach movements, postgame ceremonies, etc. • Innovate departmental strategies and best practices for event execution resulting in increased retention by 22%, enhanced team member experiences through efficient deployment and staffing plans, and create operational efficiency through team member reporting systems and mobile program implementation. • Organize and detail operational staffing needs and assignments for all posts and positions specific to any event including: major concerts, conventions, NFL games, MLS games, high school football, college football, college football championships.• Provide training, coaching, and mentorship to youth, event day staff, and front office associates through committees and programs such as: DEI Committee (Membership Co-Chair), Fun Committee, Westside Falcons Flag Football League.Westside Ambassadors Youth Development & Employability Training Program• Manage 85 direct reports to help deliver youth employability and professional development.• Design, implement and execute: recruitment, hiring, on-site & off-site enrichment programming, appreciation events, graduate ceremonies, leadership development, event day operations, corporate sponsor partnerships, program policy, webpage design.• Secured revenue in excess of $30K to departmental budget through design and execution of events aligned with corporate partnership priorities resulting in enriched program experience for all participants.

• Generated an average of $100K+ in PSL revenue each month• Spearheaded inside sales team activation and rollout of newly introduced Dirty Bird Nest.• Completed May sales cycle ranked #1 in seat bookings, and #2 in PSL revenue amongst peers.• Engaged both PSL and non-PSL Season Ticket Members throughout all membership levels developing business in Premium Club Seating, Select Membership Seating, Reserve Membership Seating, as well as Dirty Bird Nest.

• Managed game-day activations at Atlanta United games/matches for partners such as Publix Tailgater of the Game, Mercedes-Benz Presenting Sponsor of the game, Heineken Man of the Match, Novelis Green Team – Recycle for Good, Chick-Fil-A Seat Upgrade, Dollywood/ Visit Knoxville Ticket Giveaway• Coordinated and assisted in planning and execution of organization events including but not limited too: Atlanta United Block Party, Atlanta United Road Warrior Series with partner 76 Mobile, United We Conquer Food Drive Initiative, and Atlanta Falcons Flags Out Initiative• Coordinated and managed asset organization, shipping, and receiving for MLS/NFL teams and partners for philanthropic, corporate, and official team initiatives• Reviewed and revised COE documents for 65+ Corporate Partnership contracts, organized digital media post-match, tracked partner marketing impressions• Communicated and Coordinated with various operating departments and partners to plan and pivot numerous live events, from in-person, to virtual including, corporate partnership Atlanta Falcons virtual training camp and the NFL’s first Virtual Draft

• Identify gaps within clients’ wardrobe Men’s Wearhouse formal wear and apparel can fill by creating relationships and understandings of the client and their lifestyles to optimize their imagery.• Spearheaded operational transition to modernized technology to increase operational efficiency and scalability• Integrated business strategy improvements regarding operational practices and procedures to drive efficiency, workflow, and resource optimization

• Multistate Property & Casualty Claims adjuster - License #17304519• Investigate losses occurring for auto policyholders to determine liability, property damage, bodily injury, loss of use, and repairs• Integrated business strategy improvements regarding claim handling process’ and procedures to drive efficiency, segment alignment and resource optimization• High attention to detail, extensive file documentation, CRM, account retention, Account Management, Public Speaking, • Case Management

• Provided public & private healthcare advisement to clients through prospecting, consultation, underwriting, application, and closing.• Grew and nurtured book of business serving over 32 states through prospecting, cold-calling, networking, referrals, pipeline building• Created personalized individual and group health policies customized to clients’ needs and health status.• Maintain and apply knowledge of healthcare trends, policies & regulations, plans, networks, underwriting guidelines, marketing approaches, and availability nationwide. • Achieved and exceeded milestones of $60K & 100K of new business, within first 13 weeks.

• Graduated Business Sales Leadership Development Program - B2B Sales with 350% Quota Attainment• B2B sales in Mobile Applications, Strategic Services and Gross Ads• Project Management in Account Retention, NPS engagement, B2B Program Management• Worked closely with AVP of GA/SC and Chief of Staff on territory account retention, NPS, and CORE referral programs• SVP & AVP Sales winner in an Explain Everything Telephony Presentation • Proven proficiency in B2B prospecting, consultative methodology, sales ability, funnel management, forecasting, negotiating, and closing• President of Toastmasters International within B2B Sales Program

• Agent Aspirant Program- Sales Management Development Program• Contributed over $500K of annualized premium sales per year as individual contributor; led and managed team of 5 agents monthly • Consultation and advisement of clients regarding Individual Financial Reviews, commercial insurance, property, casualty, life and health insurance products and financial services• Specialized in commercial lines and personal lines, acted as liaison for high value business accounts (500K-1M), new business and current

• Managed 9 direct reports on lead flows, lead distribution, response time, processes, client interaction, appointments, sales analytics, CSI scores, weekly sales goals, task management, time management, and department efficiency• Managed product placement, internet marketing, pricing, and email marketing campaigns• Continuous education in product knowledge, negotiating, closing, leadership, and delivery • Emphasis on follow-up, appointment setting, product delivery, and customer service• Led all sales staff in CSI Score average and growth; Facilitated increase in both traffic and closing metrics through defined and tenacious strategies to drive business• Managed hiring of applicants, interviews, on-boarding, sales training, and development of internet sales team

Manager of SalesManager-In-Training (MIT)