Ryan Holzman Email & Phone Number

Boulder, Co, Us

Boulder, Colorado, United States

● Manage BESS Software Solutions (PowerBidder Pro): Oversee BESS software solutions to support sophisticated energy trading strategies within the ERCOT market, optimizing energy storage and arbitrage opportunities for improved trading outcomes.● Data-Driven Optimization: Implement strategic adjustments based on forecasted data, optimizing energy trading and storage strategies to align with market conditions and operational objectives, while monitoring and analyzing results to refine strategies and maximize efficiency.● Strengthen collaboration with the development team, effectively diagnosing and addressing intricate technical challenges, leading to notable improvements in platform efficiency and user satisfaction.● Optimize client operations by guiding the strategic use of PowerBidder Pro for renewable energy asset management, enhancing asset performance and ensuring seamless integration with transmission grid systems.● Strategic Forecasting: Utilize advanced analytical tools to enhance the accuracy and reliability of market predictions, enabling the implementation of strategic adjustments based on forecasted data.

Louisville, Colorado, United States

● Business Operations: Successfully launched and operated an independent IT business, showcasing adeptmanagement of all operational facets, including client acquisition, service delivery, and financial oversight..● Deployment and Software: Expertly deploy devices by installing and configuring software, ensuring the securityand privacy of computer systems, and setting up peripheral devices, including integration with Microsoft Office 365 and Azure.● Troubleshoot and Networking: Proficiently diagnose and resolve IT issues, including network-relatedcomplications and Blue Screen incidents. Configure network settings to optimize system performance and reliability.● System Diagnostics: Perform comprehensive system diagnostics, identify and address hardware and software issues,enhancing system performance and reliability.

Broomfield, Colorado, United States

● Advanced Network Security Analysis: Utilized advanced IT security skills to conduct in-depth analysis of networktraffic, security event logs, and potential intrusion attempts, proactively safeguarding network integrity andmitigating risks through malware analysis, threat detection, and vulnerability assessment.● Access Control Review: Conducted thorough audits of user access controls and group policies to ensure compliancewith security standards and regulations, identifying and addressing vulnerabilities to enhance system security.● Malware Investigation: Spearheaded investigations into emerging malware, contributing to the refinement ofmalware removal processes and enhancing overall threat detection capabilities.● Security Enhancement: Provided expert network, threat analysis and incident reporting, resulting in thedevelopment and implementation of improved security practices and measures.● Training and KB Management: Facilitated comprehensive knowledge base (KB) creation and spearheaded trainingand development initiatives for new hires, driving adherence to Standard Operating Procedures (SOPs).● Mentoring and leadership: Advanced team competency in threat mitigation and ransomware disaster recoverythrough dedicated mentoring, fostering resilience and expertise in handling intricate IT challenges.● Collaborative Troubleshooting: Collaborated seamlessly with MSPs and network administrators to troubleshootand resolve recurrent network security threats, ensured prompt and effective incident resolution

Broomfield, Colorado, United States

● Client-First Triage and Leadership: Led client-first assessment of recurrent antivirus and VPN issues, ensuring prompt resolution of complex issues, and maintaining a remarkable 97% customer satisfaction score across 50,000 cases while serving as the point of escalation for customers, guaranteeing effective resolution and fostering strongclient relationships.● Operational Support and Collaboration: Collaborated closely with internal teams, Managed Service Providers (MSPs), and network administrators to enhance product features, usability, and troubleshoot recurrent Antivirus,VPN, and network issues, leading by example in fostering a collaborative environment focused on knowledge sharing and continuous improvement, driving team success and client satisfaction.● Mentoring and Training: Mentored junior team members in client-first approaches, technical troubleshooting, and incident resolution, fostering resilience and competence within the team

Broomfield

Boulder, Colorado

● Territory Optimization: Strategically identified and implemented territory-specific objectives and action plans, resulting in notable improvements in sales, reduced payroll costs, and heightened profitability across multiple locations.● Goal-Oriented Leadership: Spearheaded the development and oversight of quarterly goals, conducted comprehensive evaluations, and orchestrated the training and onboarding of new talent, ensuring team members were equipped to align with strategic objectives and drive success.● Team Motivation and Operations: Directed a diverse team of over 100 employees, inspiring them to consistently deliver exceptional service while adhering to Standard Operating Procedures (SOPs).● Talent Development and Coaching: Innovatively restructured training procedures, enhancing effectiveness and relevance to current industry standards, while strategically mentoring and coaching emerging talent to cultivate their skills and empower them for success.

Bachelor Of Applied Science (B.A.Sc.), Ecology And Evolutionary Biology

Education record