Ryan Horvath Email & Phone Number

Barre, VT, US

Chicago, Illinois, United States

Chicago, Illinois, United States

• Launched a brand new team dedicated to continuous improvement.
• Documented the Donor Acknowledgements process across a decentralized Alumni Relations Department. Made sweeping recommendations to centralize, standardize, and automate a large proportion of the gift pyramid.
• Business process representative on the CRM project governance team.
• Designed and managed a project to map all current state processes related to events.

Remote

• Managed the Knowledge team which successful developed and published over 250 article on our internal Knowledgebase in advance of our implementation of Ascend.
• Designed and built a Salesforce Digital Experiences site to host our Knowledgebase.
• Developed an implemented a learning Management system (LMS), Learnsmarter, to track staff training and system onboarding for over 500 staff members
• Designed a system for adding helper text for fields in Salesforce.
• Designed and implemented a QA/QC effort for all published Knowledge articles.
• Worked with consultants and other partners to developed a Knowledge Centered Service model for staff support and ticket triage.

Greater Chicago Area

• Change Management liaison for the implementation of the Salesforce based Ascend, which impacted over 500 University employees.
• Lead Change Management Liaison on successful multiyear implementation of the Salesforce Communities based Alumni and Friends (A&F) website.
• Led multi-department effort to optimize the A&F site to increase staff adoption and address issues with the original implementation.
• Identified key user groups and defined permission sets based on business process analysis for the A&F project.
• Identified and managed Subject Matter Experts to staff the CRM project.
• Conduct stakeholder interviews, summarize, and analyze results. Presenting recommendations to senior leadership.

Chicago, IL

• Tracked staff training and education in an Access database.
• Wrote emails, sent on behalf of the Vice President to analyze donor lifecycles.

• Conducted and wrote research briefs and detailed reports for fundraisers and University leadership.
• Proactively identified grateful patients prospects based on the analysis of large scale electronic screenings.
• Project-managed the build-out of a new database to supplement the existing CRM. The year-long project to launch the database required meeting with stakeholders across the office and working closely with our contractor..
• Created all training materials for the new database. I also lead staff trainings, both one-on-one and large scale, on how to integrate itinto their current work.
• Participated in regular prospect management meetings and worked with fundraisers to optimize their portfolios.
• Improved project management by implementing a project request form and tracking projects in an Access database.

• Creating the FY18 budget estimate of $2.3M for the Agency of Natural Resources’ (ANR) Payment in Lieu of Taxes (PILOT) program.
• Administering complete and on-time PILOT payments to 205 Vermont towns.
• Onboarding and supporting my successor in previous position.

Burlington, Vermont Area

• Led a two-year study committee and wrote legislative reports on ANR PILOT program, culminating in the drafting and passage of new PILOT legislation.
• Met with state legislators and hosted public meetings for town officials to discuss PILOT.
• Participated in a business process optimization event on land acquisition program and was responsible for overhaul of acquisition-process tracking database.
• Assisted in the writing and editing of grant application to Federal Forest Legacy Program.
• Wrote Requests for Proposals and contracts for archeological work related to Recreation Trails Program grants.
• Wrote and administered commercial use of state lands license and permit program; coordinated the work of five district staff and brought in annual revenues exceeding $2M. I also modernized several types of licenses to.

Burlington, Vermont Area

• Developed the procedure for the ANR Lands Records Digitization project.
• Performed research in paper records and electronic databases for both staff and the public.

Greater Chicago Area

• Researching potential visiting committee members for the Institute of Molecular Engineering.
• Writing stewardship reports and acknowledgment letters for the Dean of the Humanities.

Greater Seattle Area

• Digitized over 3,000 print photographs and created a digital exhibit to display the collection.
• Prepared budgets for grant-funded projects.

Master'S Degree, Museology/Museum Studies

Bachelor'S Degree, History

Activities and Societies: Rugby, Newspaper, Tutoring, Senior History Thesis Award, Senior History Student Award