Ryan Horvath Email & Phone Number

Madison, Wisconsin, United States

• Manage Outbound Operations

Madison, Wisconsin Area

• Lead all training and on-boarding efforts for full time associates and temporary workers across 2 facilities and multiple departments (Outbound, Inbound, Returns, and Inventory Control)• Liaison to staffing agency. Monitors fill rate, submits labor needs, and business review feedback• Manage Operations Administrative team. Responsible for payroll, attendance tracking and disciplinary actions, productivity reporting and filing, meeting documentation, and large event meal planning

Madison, Wisconsin Area

• Managed outbound shipping. Revamped layout and process for productivity and quality gains• Drove philosophical shifts (pull vs. push work, direct hire vs. temps, set path for new starts)

Madison, Wisconsin Area

Chicago

Addison, Il

• Rebuilt and strengthened the caliber of the Distribution Center hourly and management teams• Slashed overtime, error rates, and inventory adjustment rate while keeping up with 40% annual growth• Implemented new WMS without a pause in operations or impact on service levels• Led Inbound and Outbound DC Operations (team of 80), Facilities, and DC Recruiting

Addison, Il

• Planned and executed infrastructure and material storage restructuring including expanding distribution center from 100,000 to 150,000 square feet and doubling SKU count (to 75,000+) • Reduced receiving backlog from average of 7 days to less than half a day• Launched companywide recycling program that resulted in 60% increase in landfill diversion• Oversaw Receiving, Stock-keeping, Inventory Control, and Facilities

Greater New York City Area

• Implemented net margin analysis for Buying department that increased profits by 25%• Instituted process for submitting UPS transportation claims to recoup $1 million annually • Consolidated three operations departments and removed information silos with Merchandising and Planning departments • Trained EU counterparts on best practices and systems used in US operations

Greater New York City Area

• Opened brand new warehouse just before holiday peak that shipped 20,000+ units per day; reduced order-to-ship time from days to hours• Reconfigured packing layout to improve ergonomics and increase productivity by 30%• Managed all inbound sell-first sales utilizing our fulfillment center and 3PL

Elmhurst, Il

• Automated delivery of billing documents to 1+ million customers• Developed business requirements based on researching customer requests and internal input • Trained 500+ customer service agents across five divisions on use of the new system

Elmhurst, Il

• Initiated Sales Tax Exemption Audit; brought 100% of files current and saved $2 million in back taxes• Revamped process for new customer account review resulting in 15% productivity increase

Elmhurst, Il

• Evaluated the operating effectiveness of internal controls over: inventory, hazardous material, catalog production, transportation payables, carrier claims, accounts receivables, and more• Trained peers on internal database queries in order for them to pull data for their audits

Elmhust, Il

• Created, implemented, and provided training for a process to handle large dollar orders• Decreased rate of credits issued on export orders by 80% by creating Manual Order Plan team

Robbinsville, Nj

• Created quality control system for shipping process handling $40+ million in annual volume• Reduced workplace injury claims by 60% for the year with safety program launch

Dayton, Nj

• Analyzed and reported trends in shipping errors, resulting in 15% fewer losses

Dayton, Nj

• Created process to review 500,000+ customer files across five geographic divisions