Ryan Houghton Email & Phone Number

Hartlepool, England, United Kingdom

I was responsible for the management and supervision of the Sport and Physical Activity Participation Team consisting of full time, part-time officers,coaches and instructors. My role was to ensure the team were working with local residents and partners to tackle inequalities, support prevention and management of long-term limiting conditions, raise aspirations, create opportunities, and provide high quality accessible and innovative services and assets to improve the health and wellbeing of people living in Hartlepool. I also lead and implemented a range of programmes, initiatives, events, and campaigns working alongside Public Health, National Health Service, Social Care and Children’s services to meet the local resident’s needs.

Durham, United Kingdom

SaleCycle enable companies to improve their entire customer journey – from the moment someone lands on their website, through to purchase.

Sydney (Chatswood Office)

Robert Walters is a worldwide specialist professional recruitment consultancy with 54 offices spanning 25 countries. I specialised in recruiting permanent and temporary Business Support roles across Sydney. • I performed business facing and 360 external recruitment in a very fast passed and competitive market, dealing with a high volume of roles and candidates. • I developed relationships with clients through cold/ warm calling and face-to-face meetings with both current and prospective clients through various sales, business development, marketing and networking techniques to attract business and increase sales. • I serviced a large number of key client accounts from a range of industries and developed a great understanding of my clients business operations and how to solve their recruitment needs. I kept in regular contact with key stakeholders, through meetings, functions and events building positive, productive and long-term corporate relationships. • I become a trusted advisor to my clients advising on ideal solutions based on my consultations and experience. • I effectively presented and pitched Robert Walters services to clients. I also negotiated fees with clients, in addition I finalised pay and salary rate arrangements between client and candidates. • I advertised vacancies by drafting and placing adverts in a range of media, such as websites, social media, newspaper and magazines. I also actively headhunted candidates and targeted the passive market as well as gaining suitable referrals. • I receiving and reviewed applications, matching candidates for appropriate positions after testing, phone screening and conducting face to face interviews with the candidate and fully briefing them on the company and role. I then created a shortlist of candidates for the client/ hiring manager and arranged interviews.

Sydney, Australia

Vitaco is the home of an outstanding collection of leading Australian and New Zealand supplements, health food, and sports nutrition brands. With four core brands, Nutra-Life, Healtheries, Aussie Bodies, and Musashi, which have been empowering healthier lives in Australia, New Zealand, and over 30 countries world-wide for over 100 years.• Working for one of the largest natural health supplement and specialist food and beverage manufacturers in Australia, I was responsible for the outbound sales of vitamin supplements to pharmacies. • I effectively generated multiple new leads and sales of Nutra-Life products through B2B outbound calls exceeding my targets and KPI’s.• I delivered outstanding customer service in a professional manner through effective communication and built an excellent rapport with customers and clients to generate sales.

Sydney, Australia

Smartsalary delivers fully-managed salary packaging administration to over 200 organisations and 135,000 employees in the government, health and corporate sectors in Australia.• I was responsible for processing ‘Salary Packing’ applications using customer’s pre-tax income to restructure their salary so they are able to use this for a range of everyday items such as car leasing, superannuation, meals, entertainment activities and computer devices. • I effectively managed customer relationships and customer sales from acceptance to settlement. I also liaise with third party stakeholders and customers, delivering prompt follow-ups and feedback.• I managed high caseloads which involves prioritising my workload to meet tight deadlines and Service Level Agreements, whilst always ensuring customer satisfaction. • I effectively maintained a strong attention to detail when providing accurate financial and supporting documents for settlements to customers.

Hartlepool

• I managed and coordinated sport development programmes across the Hartlepool local authority area. This Involved providing opportunities for access to services through targeted programmes of health intervention, physical activity, sports instruction and events. • I managed the resources of my team through mentoring coaches and staff including supervision and work allocation as well as taking responsibility for quality management and budget control.• I was responsible for recruiting new members of staff, casual coaches and volunteers. This involved writing up job descriptions and person specifications, advertising vacancies through a range of promotional tools including websites, newspapers, social media as well as networking. I interviewed, screened, carried out background checks and requested references for candidates. I informed candidates of the result of their interview and provided feedback. • I worked in partnership with internal and external stakeholders to collaborate and develop effective working relationships. • I was responsible for managing contracts and SLA agreements made with customers, suppliers, partners and employees. This involved negotiating, drafting, monitoring and evaluating contracts for the service. • I effectively identified business opportunities for the service, which included gaining funding, market research, feasibility, development, implementation, monitoring and evaluation to enhance or develop efficiencies. Writing up business cases to support funding application was crucial for the council’s business development, as external funding had to be secured the sustainability of the services.• I marketed and promoted services through a variety of promotional tools, campaigns and events to engage with a wide audience and increase participation for activity sessions.• I effectively communicated both verbally and in writing, representing the local authority in Face-to-Face meetings, presentations, telephone liaison and email.

California

I was responsible for coordinating Football camps for over 100 children per week. This involved supervising staff, delivering activities, planning in advance and setting up for delivery. I effectively communicated through verbal conversation, phone calls and email to camp members as well as external authorities. I also managed the day-to-day administration and record keeping of sessions and promoted Football Camp services.