• Build and Maintain Online Ticketing System and Online Voip Control Panel for clients/in-house (Using Laravel)• Installed, Configured, Deployed and Maintain Multi-Tenant PBX System• Solve Voip Client Problems -- resolve issues thoroughly; focus on addressing the client's priorities first and foremost; investigate solutions completely through detailed research; know, understand and improve websites code to company standards; estimate tasks accurately; and provide clear explanations of deliverables, risks and assumptions; and takes ownership of my work and takes pride in my craft• Share knowledge -- communicate clearly and concisely with internal and external stakeholders, mentor other developers, tailor communication to the audience, and proactively provides timely and complete project statuses

• Performed technical analysis to select efficient adjustments based on company specifics.• Launched an internal order management system utilizing primarily PHP and MySQL to introduce a more scalable and reliable solution that allowed 100% deadline compliance.• Managed all stages of Web site creations for clients, from initial design and architecture to development, deployment, and management of Web sites.• Configured and deployed the application on the Virtual Private Cloud using DigitalOcean, Vultr, etc.• Design, program and deploy web applications• Built and Managed Database/Web Servers to host the application• Created custom HTML emails for clients/in-house newsletters• Provide web support via email, phone, and other electronic communications

• Provided on-site assistance to end users pertaining to the installation, troubleshooting, and support of their computer applications and network devices• Troubleshoot and resolve technical issues with operating systems, hardware, software, and network connectivity. (Computers, Routers, Printers, VoIP Phones, Microsoft Office, Quickbooks etc)• Ensured that all devices met security standards in regards to encryption, management, and protection prior to connecting them to the network. • Documented all work and related tasks onto an online ticketing system• Created and organized guidelines and device lists all computer and software support for client sites.• Assist clients with the installation, configuration and ongoing maintenance of network services, equipment, peripheral devices, and software.

• Ensured the availability and performance of the MS SQL databases that support the various systems.• Troubleshooting and problem-solving for MS SQL and MS Access front ends in a multi-user environment.• Provided trend and usage/capacity analysis to the server management team to enable them to make informed decisions regarding resource management/allocation.• Proactively address issues to ensure optimum performance. Maintain database integrity, stability, and availability• Proactively monitor the database systems to secure services with minimum downtime.• Improved and maintained the databases to include rollout and upgrades