Ryan Hydock Email & Phone Number

Arlington, Virginia, United States

Arlington, Virginia

• Support approximately 40 assigned member colleges and universities
• Act as the primary contact and liaison between members and internal staff
• Ensure swift resolution to any issues encountered by member schools
• Maintain regular communication and foster strong relationships with assigned schools
• Offer strategic advice and share best practices at key points throughout the year
• Assist member schools in their strategic planning to help them achieve their goals

Arlington, Virginia

• Assesses and responds to incoming technical support requests via a variety of support channels, both online and via the telephone.
• Continued support of the Member Relations team during peak season
• Resolves accurately all end user help requests and ensures any needed follow up activities are documented with a path for resolution outlined
• Configures Member screens and manage specific requirements to meet the needs and requests of the organization’s Member schools during annual update season

Arlington, Virginia

• Support approximately 50 assigned member colleges and universities
• Act as the primary contact and liaison between members and internal staff
• Schedule, prepare and host online meetings for members using WebEx
• Responsible for understanding internal tools and using them as appropriate
• Ensure swift resolution to any issues encountered by member schools
• Maintain regular communication and foster strong relationships with assigned schools

Scranton, Pennsylvania

• Managed the outbound log/schedule to ensure orders are completed on/ahead of schedule
• Waved and allocated orders to be picked to satisfy customer requests using the Manhattan operating system
• Printed and assigned audit reports, pallet labels and delivery labels
• Provided new locations for inventory to be picked; according to expiration date, lot code, quantity available, inventory holds
• Assigned outbound orders upon completion to minimize detention time when applicable
• Organized packing lists for outbound orders

Scranton, Pennsylvania

• Allocate outgoing orders to be picked by employees
• Analyze employee scan gap times to identify opportunities for replenishment and fix excessive delays/lapse in scan times
• Troubleshoot the scan guns and printers when necessary
• Determine when to place orders on hold or prep orders for release
• Update internal schedules to show when loads are completed picking

Wilkes Barre, Pennsylvania

• Indexed borrower accounts using the CLASS system and Accurint
• Processed debt forms from borrowers, resolved outstanding issues and escalated larger issues to management
• Scanned and categorized customer applications for processing and approval

Dunmore, Pennsylvania

• Provided labor support & operational assistance to owner/operator on daily business to help expedite and complete ongoing projects and task.
• Assisted with labor on job sites
• Scheduled daily tasks and workflow planning to ensure on time completion
• Resolved client issues in a timely fashion

Scranton, Pennsylvania

• Coordinated transfer of inventories to 8 branch locations throughout Northeast and Central Pennsylvania.
• Processed transfers and pulled inventory for branches for items sold to customers
• Interacted daily with customers in sales & returns of products
• Helped design, implement and maintain new methods of inventory management which helped to increase efficiencies and reduce costs

Scranton, Pennsylvania

• Received product and stocked inventory for 8 branch locations throughout Northeastern and Central Pennsylvania.
• Helped design, implement and maintain new workflows in order to make the receiving department more efficient
• Continued in this position for 4 years and then asked to assist in transfer department due to increase in company size as well as my overall experience within the company

Scranton, Pennsylvania

• (Part Time to Full Time)
• Picked orders for deliveries, loaded and unloaded truck and delivered product to customer.
• Ensured correct products were pulled from inventory and delivered to customers in a timely fashion
• Documented and reported customer feedback on delivery methods and timing, as well as consider customer suggestions for future implementation
• Designed quick and efficient delivery routes to reduce delivery time and increase fuel efficiency by taking shortest route possible

Bachelor Of Science (B.S.), Business Management & Marketing

Education record