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Ryan (Iljun) Choi Email & Phone Number

Technical Analyst II at Insight
Location: Calgary, Alberta, Canada 3 work roles 2 schools
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Current company
Insight
Role
Technical Analyst II
Location
Calgary, Alberta, Canada
Company size
13126 employees

Who is Ryan (Iljun) Choi? Overview

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Quick answer

Ryan (Iljun) Choi is listed as Technical Analyst II at Insight, a with 13126 employees, based in Calgary, Alberta, Canada. AeroLeads shows a matched LinkedIn profile for Ryan (Iljun) Choi.

Ryan (Iljun) Choi previously worked as Desktop Services Analyst at Shaw Communications and IT Technical Consultant at Samsung Electronics. Ryan (Iljun) Choi holds Bachelor Of Science (B.Sc.), Electronics from Konkuk University.

Company email context

Email format at Insight

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Insight

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Profile bio

About Ryan (Iljun) Choi

• Over 10 years of experience in IT industry for Technical Support• Proven expertise in  Installation, troubleshooting, maintenance, repair, QA of PCs, Laptops, Printers, Tablets and etc. Installation, configuration and troubleshooting of Various Software in the large group environment • Strong knowledge of Microsoft Operating System and Office Suite including Office 365• Committed to learning and development, fast-learner, multi-tasker, strong analytical, organizational and time management skills, interpersonal skills and excellent customer service skills• Valid Class 5 Driver’s License• Fluency of both written and verbal communication with Korean Language

Listed skills include Printers, Bmc Remedy, Managed Print Services, A+ Certified, and 7 others.

Current workplace

Ryan (Iljun) Choi's current company

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Insight
Insight
Technical Analyst II
tempe, arizona, united states
Website
insight.com
Employees
13126
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3 roles

Ryan (Iljun) Choi work experience

A career timeline built from the work history available for this profile.

Technical Analyst Ii

Current
Insight

Calgary, Canada Area

Working at City of Calgary under group contract for IT Deskside Services. Windows 7 migration project support . Respond to client inquiries/issues that come via email, phone, or ticketing system in a prompt and professional manner.. Apply Best Practices (ITIL), based methodology to Problem Management, Incident Management & Change Management disciplines.. Provide Technical support for both software and hardware issues, including PCs, Multifunctional Printers, iPads, etc.. Respond to Trouble-Tickets raised in Service Desk queue within SLA, ensuring all. Participate & contribute to service improvement plans.. Build services relationships with clients.. Build relationships with vendors, ensuring all escalations are handled with vendors in a timely and effective manner.# Certificate of Appreciation from The City of Calgary Information Technology- For service excellence in contribution to IT service continuity and restoration during the 2013 flood# Finalist for the first anual Award of Xcellence

Apr 2012 - Present

Desktop Services Analyst

Shaw Communications

Calgary, Canada Area

- ProvideTechnical Support for HP/Dell Desktop and Laptop, Xerox and Lexmark Printer/MFP (including IMAC)- Track and update issues through ticketing system

Jan 2012 - Apr 2012

It Technical Consultant

Samsung Electronics

Global Solution and Tech. Support Manager 2009-2010• Provided technical support for internal pre-sales, customer service department and distributors• Offered training in English in new technologies and products to pre-sales, customer service department and distributors• Evaluated software vendors to determine compatibility with Samsung products • Drafted and implemented global technical support system design and launch Technical Consultant 2004 - 2008 • Provided technical support and troubleshooting for complex hardware / software issues and system compatibility• Presented new technology and products workshops to clients and internal sales teams; made proposals for business process re-engineering • Offered training in new technologies and products to pre-sales, customer service department and distributors• Assisted in major IT trade shows and event support (installation, training, demonstration and presentation)Hardware Circuit Designer 2001 - 2004 • Performed printer hardware circuit design • Provided support for manufacturing, quality assurance, and international hardware regulations

Feb 2001 - Mar 2010
Team & coworkers

Colleagues at Insight

Other employees you can reach at insight.com. View company contacts for 13126 employees →

TH Taylor Humphrey Taylor Humphrey Colleague at InsightCharlotte Metro, United States View → RN Rob Nikko Bucal Rob Nikko Bucal Colleague at InsightPasig, National Capital Region, Philippines View → SA Suresh Ariga Suresh Ariga Colleague at InsightOngole, Andhra Pradesh, India View → CA Cliff Abbott Cliff Abbott Colleague at InsightMonument, Colorado, United States View → JL Jean-Paul List Jean-Paul List Colleague at InsightGreater Paris Metropolitan Region, France View → SR Sonja Richter-Dienst Sonja Richter-Dienst Colleague at InsightFrankfurt Rhine-Main Metropolitan Area, Germany View → AB Anthony Beatrice Anthony Beatrice Colleague at InsightColumbus, Ohio, United States View → AS Alyssa Seigel-Laddy Alyssa Seigel-Laddy Colleague at InsightBinghamton, New York, United States View → KA Kartik Agarwal Kartik Agarwal Colleague at InsightDehradun, Uttarakhand, India View → PP Pratik P. Pratik P. Colleague at InsightWesley Chapel, Florida, United States View →
2 education records

Ryan (Iljun) Choi education

Education record

Ccis Career Bridge Workshop
FAQ

Frequently asked questions about Ryan (Iljun) Choi

Quick answers generated from the profile data available on this page.

What company does Ryan (Iljun) Choi work for?

Ryan (Iljun) Choi works for Insight.

What is Ryan (Iljun) Choi's role at Insight?

Ryan (Iljun) Choi is listed as Technical Analyst II at Insight.

Where is Ryan (Iljun) Choi based?

Ryan (Iljun) Choi is based in Calgary, Alberta, Canada while working with Insight.

What companies has Ryan (Iljun) Choi worked for?

Ryan (Iljun) Choi has worked for Insight, Shaw Communications, and Samsung Electronics.

Who are Ryan (Iljun) Choi's colleagues at Insight?

Ryan (Iljun) Choi's colleagues at Insight include Taylor Humphrey, Rob Nikko Bucal, Suresh Ariga, Cliff Abbott, and Jean-Paul List.

How can I contact Ryan (Iljun) Choi?

You can use AeroLeads to view verified contact signals for Ryan (Iljun) Choi at Insight, including work email, phone, and LinkedIn data when available.

What schools did Ryan (Iljun) Choi attend?

Ryan (Iljun) Choi holds Bachelor Of Science (B.Sc.), Electronics from Konkuk University.

What skills is Ryan (Iljun) Choi known for?

Ryan (Iljun) Choi is listed with skills including Printers, Bmc Remedy, Managed Print Services, A+ Certified, Technical Analysis, Desktop Application Support, Office Equipment, and Lenovo Certified.

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