Ryan Ingram Email & Phone Number

Perth, Western Australia, Australia

Management of an internal sales support service team with team members based in three states of Australia. The team looks after interactions with customers including, sales inquiries, quotes, processing orders, goods returns & repairs via phone calls, email, live chat and face to face service. o Inputting of sales orders & quoteso Training of new internal sales team memberso Resolving customer complaintso Development of quick quides for internal sales team memberso… Show more Management of an internal sales support service team with team members based in three states of Australia. The team looks after interactions with customers including, sales inquiries, quotes, processing orders, goods returns & repairs via phone calls, email, live chat and face to face service. o Inputting of sales orders & quoteso Training of new internal sales team memberso Resolving customer complaintso Development of quick quides for internal sales team memberso Maintaining supplier pricing for internal useo Personal development of teamo Participation in monthly sales management reviewso Weekly internal sales meetingo Monitoring of incoming queries via ticketing systemo Updating customer data on SAP o Monitoring & forecasting of incoming queries, quotes & saleso Data cleansing/updating of customer details in Zendesko Utilisation of supplier portals for order processing Show less

Jandakot

• Management of support service team looking after the training needs for employees and contractors and first point of contact for all students on site. Leader of training development team who updated courses to ensure RTO compliance or ensure material is current. The team also responsible for developing new training materials in conjunction with relevant subject matter experts.o RTO compliance and reportingo Distribution of monthly training needs analysis to field… Show more • Management of support service team looking after the training needs for employees and contractors and first point of contact for all students on site. Leader of training development team who updated courses to ensure RTO compliance or ensure material is current. The team also responsible for developing new training materials in conjunction with relevant subject matter experts.o RTO compliance and reportingo Distribution of monthly training needs analysis to field supervisorso Maintenance and monitoring of student training databaseo Development and review of course descriptorso Actioning of requests for student records from employment agencieso Internal stakeholder liaison for all onsite trainingo Supervision, training and mentoring of business traineeo Review and monitoring of all course pricing o Review and approval of all administration requisitionso Participation in weekly management reviewso Facilities management o Preparation and review of emergency evacuation plan• Product Owner of new Learning Management Systemo Sign off and involvement in Business Requirement Documento Development of user stories, review and sign offo Development of User Acceptance Test caseso Review and logging of issues with sandbox environmento Review and creation of email notifications o Review of change management emailso Analysis of data to be transferred to new systemo Data cleansing and mapping activities of student records in three different systemso Subject Matter Expert in current system - onCourseo Subject Matter Expert in the new system – Worldlearno Review of Authorisation compliance module Show less

Perth

• Management of office-based tasks, client liaison and of 80 employees for a company specialising in supplying people to manage traffic around various projects.o Client liaison to identify project requirementso Ensure employee accreditation current, booking of new training and renewalso Maintenance of employee database and training recordso Hiring and induction of new employeeso Data entry of employee timesheets and job detailso Investigation of incidents and accidents… Show more • Management of office-based tasks, client liaison and of 80 employees for a company specialising in supplying people to manage traffic around various projects.o Client liaison to identify project requirementso Ensure employee accreditation current, booking of new training and renewalso Maintenance of employee database and training recordso Hiring and induction of new employeeso Data entry of employee timesheets and job detailso Investigation of incidents and accidents on siteo Ensure employee adherence to OH&S requirements including random breath testing.o Conflict resolution with staff and customers• Preparation and submitting of company health and safety plan to key client. Show less

• Direct leader and co-ordination of a team looking after a section of the store, reporting to the Store Manager. At various stages was also the acting store manager when not presento Inventory management of 20,000+ product lineso Merchandising of productso Manager roster for 80+ team members including managemento Hiring and induction of new employeeso Task assignment for staff memberso Customer service and conflict managemento Staff performance managemento Cash… Show more • Direct leader and co-ordination of a team looking after a section of the store, reporting to the Store Manager. At various stages was also the acting store manager when not presento Inventory management of 20,000+ product lineso Merchandising of productso Manager roster for 80+ team members including managemento Hiring and induction of new employeeso Task assignment for staff memberso Customer service and conflict managemento Staff performance managemento Cash management • Project management of trade refit for Bunnings Claremont store Show less

• Leadership of the Camp and Hike section and participated in the development, merchandising of a brand-new site

• Brought onboard to manage entire operations of two franchise stores that the company had taken back and to introduce company procedures.

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Responsibilities• Public relations in dealing with people from a wide range of cultures and ethnic backgrounds• Customer service in: - Candy bar sales, Café service, ushering, ticket sales, phone enquiries and bookings. Arranging group bookings for movie screenings- Liasing with caterers, setting up of function room - Arranging flyers and promotional equipment- Arranging movie with distributor • Hiring and training of new cinema staff• Training of… Show more Responsibilities• Public relations in dealing with people from a wide range of cultures and ethnic backgrounds• Customer service in: - Candy bar sales, Café service, ushering, ticket sales, phone enquiries and bookings. Arranging group bookings for movie screenings- Liasing with caterers, setting up of function room - Arranging flyers and promotional equipment- Arranging movie with distributor • Hiring and training of new cinema staff• Training of current staff in new business strategies when required• Customer complaint resolution via email, phone and face to face communications• Roster management for all staff members (150 including management)• Future forecasting for correct staffing levels• All payroll duties for all staff• All accounts payable and receivables• Cinema audits• Inventory Management- Liaise with suppliers daily regarding ordering, point of sale and merchandising- Reviewing inventory on a daily basis and placing orders • Adhering to OH&S requirements• IT duties:- film programming, group bookings, candy bar systems and ticketingKey Achievements• Labour award in 2003 for $1000.00 weekly payroll savings• For a 3 month period reduced business expenditure by $500.00 per week• Increased admission sales by 25% with in the first 12 months of operation• Kept payroll expenditure under budget for the year Show less

Bachelor Of Arts (B.A.), Social Sciences And Public Relations

Bachelor of Arts Social Sciences with a minor in Public Relations

Completed Year 12

Activities and Societies: Tennis team