Ryan Ingram, Mba Email & Phone Number

North Carolina, United States

100% Travel

On a day to day basis, I am responsible to be the subject matter expert on all functions of owning and operating a successful center. This includes performing training on front end sales processes, improving operational efficiency, to more technical aspects of repairs. On top of my day to day in center responsibilities, I am responsible for leading group training sessions with franchisees and management staff. These trainings ranged in size from 5 to 50 attendees.

Tennessee Territory

Responsible for 5 production auto body shops across the state of Tennessee (Chattanooga, Knoxville, Nashville, 2-Mempshis) including Employee Development (hiring, training, coaching 2 Area Supervisors, 5 Center Managers, and 6 Assistant Center Managers), New Business Development, Process Improvement, Vendor/Customer Relations, Inventory/Budgeting, and P&L Ownership. Key Achievements:- Increased Q4 Sales for 2018 by $75,000 compared to 2017 Q4 Sales.- Increased Weekly Production from 29 Units in Q4 2017 to 33 weekly units for Q4 2018.- Improved year over year production cost from $74 per unit in Q4 2017 to $52 per unit for Q4 2018.- Improved inventory cost by $16,000 by implementing inventory tracking procedures.- Reduced employee turnover through investing in training and development.

Georgia Territory

My responsibilities included developing and implementing change strategies for 5 to 10 centers across the state of Georgia. My main day to day duties were staffing, training new managers - both customer facing and production, driving new sales, and creating a positive work environment. Achievements:- Implemented SOP’s across portfolio that led to 34% increase new sales in. - Increased sales by 30% in Q1 for 2018, from $8,000/week to $10,400/week per center location. - Increased sales from $10,400/week per shop to $12,000/week per center location in Q2 for 2018. - Reduced 2018 YTD cycle times from 10.5 days to 4.5 days.

Atlanta - Buckhead, Ga

Robert Half Finance & Accounting places high skilled financial professionals on a full-time basis. In 1948, we pioneered the concept of recruitment specialized to an employer’s or professional’s field. Each day, we match highly skilled financial professionals with leading companies of all sizes, helping businesses become more successful and individuals advance their careers. Robert Half began as a single office in New York City and now has more than 330 locations around the globe. For more than 15 years, Robert Half, our parent company, has been named to FORTUNE® magazine’s list of “Most Admired Companies.” (March 1, 2016)

Duluth, Georgia

Oversaw sales, goal setting and performance reporting for all accounts. Developed strategies to position the business to capitalize on emerging customer and market needs. Maximized operational efficiency by coaching staff on various customer service and revenue generating initiatives. Oversaw employee performance and improvement plans in business processes with positive motivational techniques.Key Achievements:- Awarded "Branch Excellence" as top performing manager in region for FY16. - Earned recognition for highest fleet growth for FY16 over FY15 of 34%. - Increased year to date fleet from 290 cars to 410 cars. - Recognized for 89% retention FY16, resulting 14 in employee promotions into management roles.- Achieved year to date customer satisfaction score of 89% completely satisfied surveys.- Increase in monthly profit from $72,500 to $112,750.

Norcross, Georgia

Responsible for managing 6 full-time employees and 3 part-time employees. Coached, trained, and developed staff in sales and customer service techniques. Led to increase in customer service satisfaction score that placed top in Atlanta, Ga. Increased revenue and profits to record levels for location. Grew fleet from 180 cars to 320 cars within 3 months through strong B2B sales efforts. Key Achievements: - Increased monthly profits from $45,000 to $92,000 through successful field sales process. - Increased fleet size from 165 cars to 320 cars. - Raised customer satisfaction score from 82% completely satisfied surveys to 89%.

Greater Atlanta Area

Branch was among smallest and most under performing branches in Atlanta prior to July 2013. Trained and developed staff to understand customer service and sales objectives to grow branch in customer satisfaction, revenue and profits. Key Achievements:- Led sales campaign presentations that resulted in winning largest body shop in Georgia from Hertz. - Increased customer satisfaction score from 72% completely satisfied surveys to 89% 12-month average. - Increased fleet size from 69 cars to 250 cars within first year.

Duluth, Georgia

Responsible for implementing plans set by Branch Manager to train and develop Management Trainees. Increased customer satisfaction through coaching techniques to ensure long-term repeat business from all customer base. Awarded recognition as top performing Assistant Manager. Helped develop and train employees to get them promoted.

Roswell, Georgia

Developed customer service and customer dispute skills. Handled calls in a fast-paced customer service industry. Received training to help develop and grow business. Proven track record of top level sales as shown through several recognitions, including finishing #1 on sales matrix.

Macon, Georgia

Help to instruct and train players. Planned men's and women's team travel and team budgets for the season. Responsible for the academic progress of players.

Master Of Business Administration (M.B.A.), Economics, 3.5 Gpa

Activities and Societies: Graduate Assistant for men's and women's varsity tennis team.

Bachelor Of Arts (B.A.), Economics

Activities and Societies: Captain of varsity tennis team, 4 time academic all conference award winner, Vice-president of Lambda Chi Alpha.