Ryan James Email and Phone Number

• Reconciling cash registers and apportioning tips• Work closely with other wait staff and kitchen to ensure restaurant is operated efficiently• Memorized 40 draft and bottle beers in a week• Top performer in sales during weekly company competitions • Trained new servers in daily job duties and company policies and procedures• Opened and closed restaurant while supervising other staff during their shifts

• Answered calls from policy holders and provided information and assistance in payments in addition to more detailed information in relation to their policy• Earned the best metrics on my team in average talk time and wrap time, Achieved one of the best quality scored calls on my team. • Trained State Farm Representative as they listened in on my daily calls as they incorporated my techniques into their call flow.•Presented a class to several teams in order to give them insight on how to reduce average wrap and handle time. In addition, I gave them detailed information on how to properly warm and cold transfer callers to the appropriate departments