Ryan M.

Ryan M. Email and Phone Number

Senior Product Manager - Access Control Software @ JCI Security Products
Warrenville, IL, US
Ryan M.'s Location
Warrenville, Illinois, United States, United States
About Ryan M.

With a rich history spanning over 15 years, I stand as a seasoned Technology Executive and Senior Lead Product Manager, dedicated to spearheading product-driven digital transformations across various sectors. My career is defined by a comprehensive skill set that covers the entire spectrum of process and product enhancements, from devising strategic initiatives to leading IT teams both locally and offshore. My proficiency in product roadmap development and financial stewardship of project deliverables has consistently contributed to my reputation as a reliable leader.My role as a Product Champion allows me to expertly navigate the intricate balance between enhancing the customer experience and achieving business objectives. Meanwhile, my commitment as a Customer Advocate is evident through the delivery of products that epitomize frictionless, imaginative, and straightforward solutions. My ability to surpass expectations as a Team Leader is rooted in my capacity to forge meaningful connections. I excel in collaborating with individuals at all organizational levels, including stakeholders, management, team members, and clients, fostering an environment of mutual respect and shared success.In every project and role, I bring a passion for innovation and a commitment to excellence, driving forward the digital agenda to meet and exceed both customer and business needs.

Ryan M.'s Current Company Details
JCI Security Products

Jci Security Products

View
Senior Product Manager - Access Control Software
Warrenville, IL, US
Website:
att.eu
Employees:
218956
Ryan M. Work Experience Details
  • Jci Security Products
    Senior Product Manager - Access Control Software
    Jci Security Products
    Warrenville, Il, Us
  • At&T
    Associate Director
    At&T Mar 2022 - Present
    In my current role as Associate Director, I lead a dynamic product management team dedicated to enhancing the mobile app experience for over 14 million unique visitors monthly. My leadership extends to acting as the customer's advocate, driving next-generation app enhancements, and managing a strategic product backlog aligned with customer and business needs. My work involves coordinating work between 10 product managers, orchestrating seamless collaboration between US-based and Israeli-based teams, and implementing significant improvements such as a 24% increase in bill payment conversions and a notable 97.1% login success rate. Under my guidance, the team has also achieved a $18M year-over-year increase in national fiber sales, showcasing our commitment to delivering seamless, effective digital solutions.
  • At&T
    Senior Lead Product Manager - Ecommerce
    At&T Jan 2020 - Mar 2022
    Chicago, Illinois, United States
    As a Senior Lead Product Manager, I spearheaded the mobile app's development lifecycle, from ideation to launch, focusing on providing a stellar end-to-end customer experience. My tenure included migrating development to a larger offshore team, leading strategic initiatives, and introducing significant product enhancements such as a new native wireless device upgrade flow, which boosted upgrade sales by 22%. My role was pivotal in transitioning the iOS and Android apps to React Native, enhancing customer self-service tools, and installing AT&T-authored mobile applications, all while fostering strong cross-functional team collaboration to ensure the delivery of compelling customer experiences.
  • At&T
    Lead Manager Ecommerce
    At&T Mar 2014 - Jan 2020
    Chicago, Illinois, United States
    As Lead Manager of Ecommerce, my focus was on harmonizing the web product management with the myAT&T Mobile App to elevate the user experience. My achievements include migrating the app's account overview to a native experience, leading to quicker access to important data, and a dramatic increase in iOS app ratings. I managed the product experience lifecycle, from user stories to deployment, introduced innovations such as tabbed navigation for easier access to shop and support, and led the integration of the Plenti rewards program in collaboration with American Express, contributing to a 21% year-over-year increase in mobile insurance attach rates.

Ryan M. Education Details

Frequently Asked Questions about Ryan M.

What company does Ryan M. work for?

Ryan M. works for Jci Security Products

What is Ryan M.'s role at the current company?

Ryan M.'s current role is Senior Product Manager - Access Control Software.

What schools did Ryan M. attend?

Ryan M. attended Purdue University.

Who are Ryan M.'s colleagues?

Ryan M.'s colleagues are سماح العتيبي, Joseph Kora, Linda Bruce, Ali Abdulaati, Priya Kumari, Nathan Connelly, Dan Howell.

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