Ryan Overton Email & Phone Number

Hamilton, On, Ca

Breslau, Ontario, Canada

Member of the Information Technology and Cybersecurity team, bringing expertise in providing comprehensive technical support across hardware, software, and network systems. •Install, configure, and troubleshoot hardware and software•Monitor and maintain computer systems and networks•Set up and maintenance of accounts and user profiles•Respond to and diagnose technical hardware and software issues•Research and recommend new technologies/solutions•Create and maintain documentation of technical processes•Onboarding of employee’s and maintenance of EDI platform•Cyber security improvements and maintenance

Kitchener, Ontario, Canada

Member of the marketing team responsible for managing and owning the web platform that had over 200,000 monthly visitors. Created 200+ product and information pages for the company’s sales and marketing team.• Develop and maintain clean and efficient code for web applications to ensure smooth functionality.• Continuously enhance and safeguard web applications by leveraging cutting-edge technologies and adhering to the most effective web development standards.• Utilize Microsoft Clarity to view and dissect Heatmaps for customer traffic to improve web flow by 50%.• Collaborate with UX/UI designers to implement designs and ensure optimal user experience.• Tracked project collaboration through Asana and SharePoint.

Toronto, Ontario, Canada

As a Product Support Technician at TouchBistro, providing top-notch technical assistance to clients, ensuring seamless operations and customer satisfaction. My role involved troubleshooting software and hardware issues, offering guidance on product functionalities, and delivering timely solutions to enhance user experience.• Provide technical support and troubleshooting for TouchBistro's POS system to ensure smooth operation for customers.• Troubleshoot wireless networks to dissect issues for the point of sale system.• Tracked and routed tickets, and documented resolutions using Salesforce.• Accomplished departmental SLA’s and quarterly personal goals

Thunder Bay, Ontario, Canada

Member of the marketing team, my role was to develop web and applications to enhance user experience while accessing Walleye magazine. Deploy new designs to the WordPress framework and work closely with the content team to ensure designs effectively show the articles and stories published in the magazine.• Deploy new designs to the WordPress framework and work closely with the content team to ensure designs effectively show the articles and stories published in the magazine.• Develop and implement creative website and application designs to enhance user experience and drive user engagement forWalleye Magazine by 40%.• Assisting in the development and maintenance of the website, implementing design enhancements, optimizing performance,and ensuring cross-browser compatibility.• Collaborating closely with our editorial and design teams to bring our magazine's digital vision to life.• Redesigned the colour scheme and layout of the website during my period of internship.

Bachelors Of Computer Science, Computer Science

Chairman Academic Award Winner - 2023

Diploma, Computer Programming

Activities and Societies: Vice President of DESA(Distance Education Student Association)Learned multiple programming languages including.

Pre Service Firefighter

Activities and Societies: Received NFPA Certifications as well as First Aid HCP Level C Emergency Medical Responder Incident Management.