Ryan Jeske Email and Phone Number

★ Led and designed process improvement in all areas within the division including Tax Disbursements, DesignOperations, Client Services, Claims, and Remediation.★ Designed, Created, and/or updated process improvement templates, dashboards, project management workflows,and methodologies for the Quality Process Team which led to a streamlined and higher quality workflow between process consultants and business partners.★Worked with directors and VPs to identify process gaps, workflows, and recommend best practices in day-to-day operations to help both Epiq employees and the business/clients.★ Conducted workshops to analyze, define and implement process improvement strategies and streamline day to day operations.★ Improved revenue by 200% by defining roles and responsibilities for staff augmentation and the business operations transformation office.★ Improved efficiency and productivity across all processes using ITIL and Lean Six Sigma methodologies.★ Utilized various process improvement tools, provide gap analysis, KPIs, workflow analysis, RCA, and documentation to improve processes and process libraries including SOPs, technical definitions, and efficiencies.

★ Promoted to direct business process systems and automation throughout the Americas, supervising a direct report with indirect oversight of five project managers.★ Developed and implemented standard operating procedures and best practices for staff augmentation, the business operations office, and reporting offices.★ Improved efficiency and productivity across all processes through the use of ITIL and Lean Six Sigma methodologies.★ Instituted system automation to reduce manual workflows while increasing accuracy. Deployed automation throughout ServiceNow, Power BI, Retain, and Office 365, closing gaps in workflows and processes.★ Improved revenue by 200% by defining roles and responsibilities for staff augmentation and the business operations transformation office.★ Oversaw ServiceNow development, directing a team of senior systems managers and architects.★ Strengthened sales methodologies by developing solution and sales processes for business units in North America.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT CAPGEMINICapgemini is a multinational information technology services and consulting company.

★ Established processes and process management frameworks for the new Staff Augmentation line of business.★ Defined roles, responsibilities, run books, best practices, and standard operating procedures.★ Supervised a development team that migrated the Staff Augmentation day to day process from a manual workflow to a streamlined SAAS and PAAS model.★ Created a formal change control process for service implementation that eliminated disruptions.★ Gathered the business group’s systems, processes, and capabilities into a centralized library that improved the employee onboarding experience.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT CAPGEMINICapgemini is a multinational information technology services and consulting company.

★ Improved a variety of processes within the Network Services team, including change management, peer review, service requests, and incident management.★ Defined a formal change management process in line with ITIL4 standards that eliminated network outages and disruptions to client operations, ensuring SLA compliance.★ Successfully increased team member participation in peer reviews, stand-up meetings, and other activities.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT CAPGEMINICapgemini is a multinational information technology services and consulting company.

★ Hired to manage client switches, routers, firewalls, and other networking equipment within the Phoenix data center. Supported a client with 3000 global users.★ Led the design of site infrastructure and implemented equipment at new locations.★ Co-created a repeatable process to govern system migrations between Cisco and Juniper equipment.★ Partnered with the Windows Server and Desktop teams to perform server and network integrations.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT CAPGEMINICapgemini is a multinational information technology services and consulting company.