Ryan Johns Email & Phone Number

12330 Conway Rd.

12330 Conway Rd.

16305 Swingley Ridge Rd #300 Chesterfield, Mo 63017

Royal Canin USA, St. Charles, MO (USA headquarters) April 2010 - July 2013Systems Administrator - 3 years (USA headquarters)• Managed the server infrastructure of all USA offices and subsidies of 450+ employees• Administered all Active Directory, DHCP, DNS, IIS6• Managed over 65 virtual and physical sever from HP, DELL, IBM, Cisco• Worked with Windows Server 2003 through 2008R2 64bit (Process of learning 2012)• Proficient with Windows XP, 7 and 8 professional. • Knowledgeable with all Office Suites, SharePoint, Navision, SQL Studio, and others.• Cisco Accounts, Call Manager, UCCX, 4 contact centers, Cisco Voice gateways, CUE Voice mail system, Cisco Quality Management systems of all Audio and Video Recording in SQL, Linux CLI commands, Many other Cisco Management tools. • Blackberry BES, GFI Faxmaker faxing system• Administrated Lotus Notes Domino Server and transition to Microsoft BPOS/Outlook• Upgraded Sametime IM system to Lync• Managed multiple VMware clusters: through vCenter, Vshpere, VXtools, Workstation, VmTools, VM Monitor, RV Tools, vMotion, ESX 3.5 to 5.1• Implemented P2V over a dozen legacy servers to VM environment• Maintained and upgraded HP MSA SANS and help migration to new NetApp SAN• Managed all internal Networks, LAN, WAN, VPN and Qualys Scans vulnerabilities. • Setup and maintained 50 PCI compliant computers on a VLAN and Managed all updates, patches, security holes through GFI LANGuard as well as updated all reports to Trustkeeper for to stay MARS compliant. (parent comp.) • Managed all Backups through Symantec Backup Exec 12.5 and VMFS backups on daily weekly and monthly schedules. Also Backups all Client computes through DLO• Maintenance all purchasing and billing of contracts, licensing, equipment, laptops and general products to keep or increase functionality.• Expanded Knowledge base over double from start and maintained on Sharepoint

Installed and upgraded retail computer systems, such as servers, printers, AP, routers, switches payment terminals, scanner/scales, and other various hardware. Create and maintain PC support documents, diagrams, instructions and troubleshooting tips for helpdesk training and PC support. Conducted and scheduled trainings for all retail management how to utilize and implement software tasks, login/passwords, and user maintenance. Created diagrams, instructions and troubleshooting tips for POS equipment Provide helpdesk support to clients via phone and onsite Perform basic troubleshooting for connectivity, maintenance, software and hardware issues Utilized Software such as PcAnywhere, Citrix database, Cisco VPN, ICL ISS45, MixcroTrax, Clarity, Cliqbooks, SuperValu Intranet, as well Windows office programs Organized all travel arrangements for project destinations throughout the US. and tracked through detailed expense reports on Excel. Tracked RMAs and PO's for upgrades and DOA equipment Set ICL parameters and functionality to licensee owner's specifications and tested.

Established and assisted potential clients in home loan application process90% client business done over the phone and the rest in set meetingsMonitored daily on phone conversations and our abilities to improve through out.Daily phone logs and tickets for every clientsDetermined how lenders services could be designed or modified to suit customers' needs.Closed high volumes of purchased and refinanced home mortgagesGathered personal information about clients and businesses to ensure that an informed decision is made regarding the creditworthiness of the borrower and the probability of repayment Specified detailed requirements and restrictions associated with the loanResearched and reported financial analysis and risk assessment Compared current mortgage statements with what different lenders would be able to provide, contrasting rate, payments, plans and termsTraveled to and visited with prospective buyers and current clientsDeveloped marketing strategies and sales techniques to gain new business

Advanced Value-Added Distributors95% Phone and email correspondence for technical solutions.Provide desktop, laptop, wireless devices, printers, copiers, VPN and remote access support to clients over the phone. Daily phone logs and tickets for every clients56 major global Venders used in conjunction with millions of hardware pieces in design help.Configure user profiles, passwords, domainsResearch technical solutions to extensive computer problems.Assist in configuring routers for networking purposes. Install both computer and networking related hardware and software for clients. Troubleshoot and proved support for wireless device such as laptops and PDAsSetup and maintained security for multiple users.Assist in all I.T. support issues Development of Web Design, Hosting, and email account/setup. LAN,VPN Ethernet, TCP/IPManaged all Tiers of technical, and programming supportManaged over 850 accounts in the Midwest with Home automation hardware, software and programming assistanceTrained a help desk analysts working under me.Produced marketing layouts using various design software.Built strong and loyal relationships with all the respective business owners

Designed and sold various audio, video, lighting, HVAC control systemsProduce multi page excel proposals to outline system details and financial obligationsProvided technical client support of controlling various automated systemsEvaluated elaborate system components for hardware, software and interconnect capabilities and flaws Assisted manager in developing Training Programs, resulting in a more efficient and productive staffApplied the theories and principles of mathematics equations involving low voltage equipment Managed inside and outside sales development within the consumer electronics categoryExpanding relationships with existing accounts and developing new account relationships securing placement within the retail assortment

Business And Computer Science

Education record