Ryan Johnson Email & Phone Number

Omaha, Ne, Us

Omaha, Nebraska, United States

- Performs duties associated with managing and developing staff, including team building, mentoring, hiring, training and performance reviews.- Resolves escalated and complex issues while ensuring compliance with regulations and bank policy standards.- Maintain reports to senior management regarding productivity and accuracy. - Ensures procedures are effective and efficient compliant and meet organizational needs. - Interacts with law enforcement and industry & regulatory authorities as appropriate.- Works with staff to recommend and drive process improvements.

Omaha, Nebraska, United States

- Support BSA/AML leadership in an administrative capacity, such as assigning cases, working with othergroup leaders to bolster efficiencies and operate as a liaison between the leadership group and frontlinestaff.- Monitor analysts’ productivity to achieve production goals.- Provide coaching and development to improve quality and performance.- Monitor and maintain work volume statistics.- Assist in determining work procedures.- Conduct job candidate interviews.- Provide day-to-day oversight of activities related to CIP, KYC, CDD, EDD /High Risk Due Diligence, andmonitoring BSA/AML systems for both consumer and business accounts

Omaha, Nebraska, United States

Omaha, Nebraska, United States

Omaha, Nebraska, United States

Greater Omaha Area

 Identified potential threats by blending expertise in money laundering schemes and terrorist financing with meticulous review of client accounts. Reduced financial losses by placing restrictions on accounts engaging in suspicious activities and making recommendations for Suspicious Activity Reporting to FinCEN or non-SAR. Fostered hands-on support and effective communication with customers when investigating cases involving potential fraudulent transactions and AML-related suspicious activity.

Greater Omaha Area

 Oversaw risk management processes in researching, reviewing, and restricting accounts, upholding policies and operating rules in accordance with company goals. Revamped key procedures by automating labor-intensive tasks, improving workflow and service times, and supporting the execution of ad hoc projects.  Assisted PayPal’s OFAC department in sanctions work for a period of 8 months.  Boosted productivity by 40% in a Senior Agent role, directing up to 14 agents and developing incentive programs to bolster efficiency and performance throughout a 6-month internship program

Greater Omaha Area

 Managed service resolutions by understanding customer's unique concerns and adopting a strategic, confidential, and communicative approach to problem solving.  Recognized with numerous Customer Champion Awards for exceptional customer service.