Ryan Jones Email & Phone Number

United States

Printing Services / Pouch Converting

Responsible for the configuration, installation and deployment of Apple devices and educational technology for the Los Angels School district, which includes over 1,000 schools, offices, and various satellite locations throughout the greater Los Angeles Area. Worked Closely with LAUSD and various educational facilities across Southern California to ensure proper installation and delivery of hardware.

Irvine, Ca

Orchestrated team and store success by managing sales team, store merchandise and customer queue.Responsible for training all staff on in house products, programs and operational systems.Developed innovative ways to maintain and organize store merchandise and reduce discrepancies in inventory.Resolved any and all technical issues of varying degrees of difficulty, while doing so in a timely manner.Organized and taught wireless workshops for new and returning guests and employees.Exceeded quota month over month.

Costa Mesa, Ca

Responsible for repairing customer’s devices, as well as the relationship with the customer,by listening and guiding them through technical support on various devices at the genius bar in a quickly manner, while maintaining Apple’s high standard on customer focus.Provided customers with both hardware and software repair and troubleshooting.Responsible for running and providing customers with diagnostics date across multiple devices including all Apple hardware and Apple specific programs on windows computers.Provided quick, articulate, and lasting resolutions for any and all customers needs.Responsible for the overall success of the store by directing and assisting Managers, Staff and customers.Responsible for making sure any store variances in product or team equipment was fixed or resolved before the store opened.Ensured all problems and discrepancies were resolved before the next work day.Responsible for making sure our technicians stayed on task and fixed repairs in a timely manner, while giving both positive and constructive feedback.Shipped and received consumable and service parts for the store, as well as customer equipment and machines.Provided customers with both software and hardware troubleshooting.