Installed and supported hardware for LVHN's transition to new electronic health records system (EPIC) at their 190+ practices. This included new monitors, electronic signature pads, credit card readers, scanners, printers, microphones, cameras, and Imprivata SSO devices.Audited network of 8000+ devices across 4 hospitals updating a Sharepoint database to track existing installations of Windows XP. Utilized System Center Configuration Manager to image Windows XP machines up to Windows… Show more Installed and supported hardware for LVHN's transition to new electronic health records system (EPIC) at their 190+ practices. This included new monitors, electronic signature pads, credit card readers, scanners, printers, microphones, cameras, and Imprivata SSO devices.Audited network of 8000+ devices across 4 hospitals updating a Sharepoint database to track existing installations of Windows XP. Utilized System Center Configuration Manager to image Windows XP machines up to Windows 7.Executed scripts to test new hardware installations for use and compatibility with EPIC and existing hardware for the Go-Live as part of a Technical Dress Rehearsal (TDR) for the Lehigh Valley Health Network. This included testing hardware, printer mappings, and required interfacing with the Command Center to quickly resolve issues as they were discovered in the field.Re-purpose existing hardware from one location to others while documenting hardware upgrades on a Sharepoint. Show less

Monitor and provide quality feedback to interviewers in a friendly yet professional mannerTrain new in-house and remote work from home interviewers on the proper techniques and skills necessary to complete their job effectively.Set-up and manage interviewers workstations while assisting interviewers with any issues they might be facing.Troubleshoot remote interviewers hardware and network connectivity issues to help them remain productive throughout their scheduled shiftConduct… Show more Monitor and provide quality feedback to interviewers in a friendly yet professional mannerTrain new in-house and remote work from home interviewers on the proper techniques and skills necessary to complete their job effectively.Set-up and manage interviewers workstations while assisting interviewers with any issues they might be facing.Troubleshoot remote interviewers hardware and network connectivity issues to help them remain productive throughout their scheduled shiftConduct outbound phone studies on a variety of important topics and accurately input dataProfessionally and courteously interact with respondents as a representative of STR and their clients Show less