Work directly with customers to make declarative changes in their Salesforce org, following proper QA and launch proceduresPartner with customers to solution ideas that increase their users’ efficiency and help improve how they manage their businessCoordinate with our Support Engineers to troubleshoot potential impacts or errors in configurationsWork hand in hand with Customer Success Managers to realize a vision for a future state for assigned client organizationsComplete standard Salesforce admin tasks such as setting up users, profiles, roles, and configuring reports and dashboardsBuild time saving automations using Flows and Process BuildersProvide expertise and advice on best practices, and be able to detail pros and cons of alternate solutionsProvide timely communications, and resolve requests within SLAs

Seek out ways to utilize Salesforce to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace · Leverage Salesforce applications to meet the demands of the Professional Services org · Salesforce PSA administration · Manage a release process to test, validate and implement new applications/code, and updates to existing applications/code that support key business groups · Work with various functions and end users to identify, document, and communicate standard business processes as they relate to Salesforce · Hands on configuration and data migration experience to execute on projects

Leading a small team of consultants ensuring they are following best practices for Salesforce. Part of this role has also been to train new aspiring Salesforce admins and gradually lead them to being full consultants. This includes not just teaching Salesforce, but also communication and troubleshooting skills to prepare them for anything they might encounter when working with clients. I also work with clients to help them get the most out of their Salesforce organization by working to implement their business practices inside Salesforce in a sustainable and future focused way.

Launch That leverages consulting and technology to maximize the return on your lead generation efforts, optimizing the entire sales and marketing ecosystem from how you get your leads to how you nurture them and ultimately how you close them

〈 Troubleshoot Salesfore Apex and Visualforce code to determine cause of errors reported by users. 〈 Create Salesforce custom objects to increase efficiencies for on boarding clients to new services. 〈 Use Salesforce Flows to create a inventory reservation system. Integrated Salesforce Flows with Apex and Visualforce plugins. 〈 Maintain and develop integrations between Salesforce and Oracle EBS, Zuora Billing, and other 3rd party databases using IBM Cast Iron. 〈 Use Salesforce Heroku and Heroku Connect to sync and backup records outside of Salesforce. Expose backed up files to user with Salesforce Lighting Connect. 〈 Advise departments on how best to improve their interaction with Salesforce from a user perspective. Encourage the integration of information into Salesforce to promote better efficiencies. 〈 Use Salesforce Email Services to create a custom email to case service to automate on boarding for some services. Administration〈 Maintain user access to 2 Salesforce instances for 900+ users. 〈 Work with other Saleforce Administrators to maintain best Salesforce practices. 〈 Develop and maintain best practices for refreshing the Production Salesforce instance with 2 Full sandboxes and many more developer sandboxes.

-Diagnose hardware and software problems and correct issues in a timely manor.-Train faculty and staff on new hardware and software.-Use support request system to document, prioritize and track support requests.-Collaborate with other support staff when issue falls outside designated areas (System Admins and Developers)-Coordinate building company expansion in terms of IT needs for new locations.-Support and create Salesforce workflows and queues.-Authorize, create and deactivate user accounts on Computers, Phone system, E-mail.-Support and manage Google Apps accounts including e-mail and document support.-Support and maintain the Phone system including adding new users creating call flows.-Support and maintain the building security system including adding new users and creating access control levels.-Install and configure new computers, software, phones, printers, etc....-Repair / upgrade existing computers and software.-Troubleshoot printers, scanners and copiers.-Maintain inventory of equipment and supplies (hardware, software, cables, adaptors, etc) using an inventory management system.-Develop and maintain building layouts with accurate network, phone, employee and location information.-Collaborate with CTO and Network / System admins to determine future hardware growth.-Must be available outside 8am-5pm M-F for occasional wiring and server upgrades.-Maintain on-site backup solutions-Create and maintain access for new and existing users for computers, phones, e-mail and building access.-Maintain Apple servers that monitor and control all office Apple products.-Build and install new cables.-Run plant cabling when needed.-Research, learn and evaluate new hardware and software.-Install and cable new hardware both at corporate headquarters and data centers.-Research pricing and place orders with approved vendors for IT related needs.-Document internal systems.-Work with 3rd party vendors for all electrical and IT needs.

-Diagnose hardware and software problems and correct issues in a timely manor.-Train faculty and staff on new hardware and software.-Use support request system to document, prioritize and track support requests.-Collaborate with other support staff when issue falls outside designated areas (System Admins and Developers)-Coordinate building company expansion in terms of IT needs for new locations.-Support and create Salesforce workflows and queues.-Authorize, create and deactivate user accounts on Computers, Phone system, E-mail.-Support and manage Google Apps accounts including e-mail and document support.-Support and maintain the Phone system including adding new users creating call flows.-Support and maintain the building security system including adding new users and creating access control levels.-Install and configure new computers, software, phones, printers, etc....-Repair / upgrade existing computers and software.-Troubleshoot printers, scanners and copiers.-Maintain inventory of equipment and supplies (hardware, software, cables, adaptors, etc) using an inventory management system.-Develop and maintain building layouts with accurate network, phone, employee and location information.-Collaborate with CTO and Network / System admins to determine future hardware growth.-Must be available outside 8am-5pm M-F for occasional wiring and server upgrades.-Maintain on-site backup solutions-Create and maintain access for new and existing users for computers, phones, e-mail and building access.-Maintain Apple servers that monitor and control all office Apple products.-Build and install new cables.-Run plant cabling when needed.-Research, learn and evaluate new hardware and software.-Install and cable new hardware both at corporate headquarters and data centers.-Research pricing and place orders with approved vendors for IT related needs.-Document internal systems.-Work with 3rd party vendors for all electrical and IT needs.

•Specialize in custom home theater, structured wiring and multi-room audio distribution systems.•Control 4 installations including lighting control, heating and air conditioning, whole house audio video distribution and security monitoring and control.•Manage all on-site work and technicians for residential and commercial installations from pre-wires through to final installation.•Systems troubleshooting including working with various suppliers help desks.•Created inventory management system.•Improved phone support to reduce unnecessary visits.

•Specialized in custom home theaters starting at $20,000.•Helped install and troubleshoot distributed audio, closed circuit surveillance systems, theater rooms, whole house audio/video distribution, living room theaters, home pre-wires, security surveillance, phone systems, and universal remotes.•Worked closely with marketing to help increase sales.•Handled many of the phone support technical questions that were received