-Traveled out of market to help assist #1 store in company in February-Assisted in Schedule & Zone Coverage planning for first ever Miracle Concert!-Cash Handling - Open/Close store, create deposits, balance tills -Delivery Lead - Intake daily deliveries with select team

- Utilized product and consumption-method knowledge to successfullyrecommend a safe and effective regimen suited to each customer’sspecific needs

-Managed direct team of 10+ employees, creating a positive culture around superior customer experience, consistent sales delivery, operational standards and team development-Provided ongoing coaching, training, and motivation to team members and other store personnel as needed to help achieve sales goals and highest standards of customer service on a daily/weekly/monthly basis-Created & rolled out updated Daily/Weekly/Monthly Business Strategies based on KPI's & additional revenue… Show more -Managed direct team of 10+ employees, creating a positive culture around superior customer experience, consistent sales delivery, operational standards and team development-Provided ongoing coaching, training, and motivation to team members and other store personnel as needed to help achieve sales goals and highest standards of customer service on a daily/weekly/monthly basis-Created & rolled out updated Daily/Weekly/Monthly Business Strategies based on KPI's & additional revenue forecasts-Ensured smooth and accurate customer processing to maximize the customer/employee experience, while also resolving customer service escalations in-person and over the phone-Increased Customer Satisfaction Surveys (NPS) an avg of +11.2% per month YOY-Increased Close Rate +5.5% per month YOY-Administrative/Back Office Experience - Handled all cash deposits & payroll issues, Conducted Interviews, assisted with employee on boarding & new hire training-Created schedules and maintained labor hours according to forecasts -Responsible for ordering and receiving of all inventory, communication with Distribution Center, maintaining monthly facility compliance and managing 3rd party Vendors-Scored an average of 97.2% on SEA audits, +6% per month YOY-Lead Yearly Store PI (Physical Inventory) to +/- of less than $500-WH Truck Productivity avg 108 Units/HR, up 35 points saving 10hr/week of labor-WH avg 20 less 'Orders Unfulfilled" per month, resulting in avg of $2,240 saved Show less

-Managed direct team of 10+ employees, creating a positive culture around superior customer experience, consistent sales delivery, operational standards and team development-Provided ongoing coaching, training, and motivation to team members and other store personnel as needed to help achieve sales goals and highest standards of customer service on a daily/weekly/monthly basis-Created & rolled out updated Daily/Weekly/Monthly Business Strategies based on KPI's & additional revenue… Show more -Managed direct team of 10+ employees, creating a positive culture around superior customer experience, consistent sales delivery, operational standards and team development-Provided ongoing coaching, training, and motivation to team members and other store personnel as needed to help achieve sales goals and highest standards of customer service on a daily/weekly/monthly basis-Created & rolled out updated Daily/Weekly/Monthly Business Strategies based on KPI's & additional revenue forecasts-Ensured smooth and accurate customer processing to maximize the customer/employee experience, while also resolving customer service escalations in-person and over the phone-Administrative/Back Office Experience - Handled all cash deposits & payroll issues, Conducted Interviews, assisted with employee on boarding & new hire training-Created schedules and maintained labor hours according to forecasts -Responsible for ordering and receiving of all inventory, communication with Distribution Center, maintaining monthly facility compliance and managing 3rd party Vendors Show less

- Ensured inventory integrity in store through a variety of inventory adjustments and data collection tools. - Consistently and accurately completes and communicates stock count. Identify, determine and communicate high shrink categories. After identifying the root cause of replenishment issues, follow up with leadership until the problem is resolved.- Communicating and coaching store employees and leadership on the importance of inventory integrity and any process gaps that were… Show more - Ensured inventory integrity in store through a variety of inventory adjustments and data collection tools. - Consistently and accurately completes and communicates stock count. Identify, determine and communicate high shrink categories. After identifying the root cause of replenishment issues, follow up with leadership until the problem is resolved.- Communicating and coaching store employees and leadership on the importance of inventory integrity and any process gaps that were identified- Independently ran data collection + Inventory Control- Performed Stock Counts, Daily Audits- Maintained and updated records of purchase orders, pricing reports, and inventory records- Identified Shrink Issues, Created action plans- D73-WI Shrink Leader - FY2016- Completed inventory daily tasks as assigned Show less

- Loaded/Unloaded Trucks- Shipping & Receiving- Picking + Packing Orders for both In-Store and Ship to Home- Physical Inventory- Asset Protection

- Builds quality relationships with retail consumers to provide them with relevant and memorable products, services, and technology expertise.- Responsible for delivering profitability by selling products or services, and achieving revenue, margin, solutions and operational targets.- Work closely with other employees to demonstrate, promote and sell products and services within all store sales departments as needed.

- Operated Forklift- Operated Machines (Thin Stone/Main Belt)- General Clean-Up

- Keyholder, Opened & Closed the building- Accounting, Counted Registers & Completed Daily Deposits - Hiring, Helped conduct interviews & assist the hiring process - Training, Assisted GM w/ hands on training sessions - Retail Sales, General